It's now easier than ever to contact us ...

Residents are reminded that online is the quickest and most effective way to access many services run by Adur & Worthing Councils.

The Councils say online is easier and safer to obtain quick and efficient help on a range of services from benefit payments to waste collection and housing enquiries and all services in between. Telephone lines have been open throughout lockdown and will remain so.

Visits to offices must now be by appointment only to observe social distancing rules and help keep residents and staff safe.

Here are the three options are explained:


On-line self service

There are now a large range of services and queries that can be answered by accessing our website. Please visit our self service page where we list options available to our customers.

If you need up-to-date news on coronavirus and on associated help and support (from business grants to how to maintain your wellbeing) please visit our coronavirus pages.

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Our team at the Contact Centre can help with advice and information on the following services:

  • Payments - 0300 1236 002
  • Adur Homes Repairs - 01903 221023
  • Benefits - Housing and Council Tax:
    • Adur - 01273 263444
    • Worthing - 01903 221062
  • Building Control - 01903 221068 or 01903 221385 or 01903 221418
  • Business rates (NNDR):
    • Adur - 01273 263111
    • Worthing - 01903 221061
  • Council Tax:
    • Adur - 01273 263111
    • Worthing - 01903 221061
  • Housing Services - 01903 221063
  • Parking - 01903 221180
  • Planning and development - 01903 221065
  • Public Health & Regulation (Environmental Health) - 01903 221064
  • Recycling and waste - 01903 851729 - or check your bin day and download your bin day calendar
  • Tourist Information - 01903 221066

If you are unsure which service you need, please ring our switchboard numbers:

  • Adur switchboard: 01273 263000
  • Worthing switchboard: 01903 239999

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A new system of appointment bookings is now available for those needing to physically attend the Councils' offices. Please telephone the number of the service you are calling about (see above) so that we can assess the need for an appointment for you.

Only by making an appointment can people now be seen at our offices at:

  • Portland House, 44 Richmond Road, Worthing, BN11 1HS
  • or the Shoreham Centre, Pond Road, Shoreham-by-Sea, BN43 5WU

We want to prioritise face to face appointments for customers with emergency needs and we are asking anyone able to get what they need online/by phone to do that.

We are also asking customers to post documentation to us rather than to bring it in, or to email us scanned documents (please check with us first, as different services operate differently).

An appointment system means that residents will not have to face long waits if turning up without advanced notice and that we can maintain social distancing within our reception areas. This will save time and mean residents should be served speedily.

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