Adur Homes: Request a repair (or report a problem)

Please select if you are an:

• Adur Homes tenant

• Adur Homes leaseholder

See also:

• Code of Conduct for Contractors
• Planned maintenance and improvements

Adur Homes tenants

If you are a Adur Homes council tenant you can report repairs by calling:

• During office hours: Freephone 0800 783 7150 - calls are free from a standard BT landline. Calls from other networks and mobiles may vary.
• Outside of normal opening hours: You can report repairs by using our out of hours number 07713 889 128. This must be only used in cases of real emergency that are likely to be life threatening or cause serious injury to persons or property.

Alternatively, if you have a non-urgent repair, you can now:

Report a problem or request a repair using the
Adur Tenants' Self Service Online

Report a problem or request a repair using the
Adur Tenants' SMS Facility

To help us monitor and improve repair standards we ask you to fill in a survey. A Repairs Survey form will be left with you by our operative when the work has been completed. Or, to save our postage costs you can instead fill in the online house repairs survey form below. Please indicate the repair job's reference number (starting HSG...) on the survey form you were given.

Online house repairs survey form

Please remember:

• Logging a repair or emergency callout:
  When you require a repair that you think is the Council's responsibility, before contacting us please first check to see if the repair is your responsibility - you can do this in the:
  • Tenants' Handbook (Chapter 1) - Conditions of Tenancy (202KB)
• Recharge:
  You will be recharged for a repair if the work is needed because of damage caused deliberately or as a result of neglect or the actions of a member of your household or visitors to your home.

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