Register to view your benefits online

Before you start

You will need to provide us with some information to confirm your identity.

You can supply any combination of elements from the list below, as long as together they make up a combined score of at least 10. Individual scores for each one are listed in brackets:

  • date of the last Housing Benefit payment issued (7)
  • amount of the last Housing Benefit payment (7)
  • National Insurance Number-this is a mandatory field (5)
  • Council Tax account number (4)
  • your surname (2)
  • your postcode (1)
  • your date of birth (4)

If you are unable to supply the information needed to complete your registration you can request a PIN number. This will be posted to you, and you will need to wait until you receive it before you can access your online account.

Register to use the service

After registering you will be sent an email asking you to verify your account. Once your account has been verified you will only need your username and password to log in to your Self-Service account.

Note: You are able to register to use more than one of our online services (Benefits, Council Tax, Business Rates or Landlord), but you will need to answer different security questions, or enter a new PIN, for each one.

For more information please see our registration guide:

Already registered and want to log in?

Problems registering for an account?

If you are having problems registering for an account please contact the relevant benefits team using the contact details below.

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Need assistance with this service?
Get in touch:

Adur Benefits

Telephone01273 263444 (9am to 5pm, Mon to Fri)

EmailEmail this service (

Full contact detailsFull contact details (Adur Benefits)

Worthing Benefits

Telephone01903 221062 (9am to 5pm, Mon to Fri)

EmailEmail this service (

Full contact detailsFull contact details (Worthing Benefits)

Page last updated: 30 November 2023

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