Payments
Payments by credit card in person or by telephone are subject to a 1.75% handling fee. Online payments by credit card have no handling fee.
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Scheduled maintenance dates - payments unavailable
In order to ensure that Capita (our payments service provider) continues to maintain the Payment Management solution and conform to the highest standards of security, the payments service will experience regular scheduled maintenance periods throughout the year.
These maintenance periods are normally scheduled for the third Sunday of every month, but additional dates may also be added as required.
These scheduled maintenance periods will take place between 4:30am and 6:30am in order to minimise impact to the service (unless otherwise stated). During these periods, no payments will be taken via the online e-payments or automated payments by phone services.
Dates for 2017 are as follows:
- Sunday 15th January 2017
- Sunday 5th February 2017 - extra date
- Sunday 19th February 2017
- Sunday 19th March 2017
- Sunday 16th April 2017
- Sunday 21st May 2017 - extended *
- Sunday 4th June 2017 - extra date (4:30am to 6am)
- Sunday 18th June 2017 - extended *
- Sunday 16th July 2017
- Sunday 20th August 2017
- Sunday 17th September 2017
- Sunday 15th October 2017
- Sunday 19th November 2017
- Sunday 17th December 2017
* Longer extended scheduled maintenance periods will take place between midnight and 6:30am on the dates indicated above. This is a window within which additional work will be carried out and therefore interruptions to payment services should also be expected during these times.
We apologise for any inconvenience this may cause.