Payments
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Scheduled maintenance dates - payments unavailable
In order to ensure that Capita (our payments service provider) continues to maintain the Payment Management solution and conform to the highest standards of security, the payments service will experience regular scheduled maintenance periods throughout the year.
These maintenance periods are normally scheduled for the third Sunday of every month, but additional dates may also be added as required.
These scheduled maintenance periods will take place between 4:30am and 6:30am in order to minimise impact to the service (unless otherwise stated). During these periods, no payments will be taken via the online e-payments or automated payments by phone services.
Dates for 2018 are as follows:
- Sunday 21st January 2018
- Sunday 18th February 2018
- Sunday 4th March 2018 - cancelled
- Sunday 18th March 2018
- Sunday 15th April 2018
- Sunday 29th April (extended: 12:00 noon to 20:00 - see below **)
- Sunday 20th May 2018
- Sunday 17th June 2018
- Sunday 15th July 2018
- Sunday 19th August 2018
- Sunday 16th September 2018
- Sunday 21st October 2018
- Sunday 18th November 2018 (extended: starting at 3am, not 4:30am, to 6:30am)
- Sunday 16th December 2018
* Longer extended scheduled maintenance periods will take place between midnight and 6:30am on the dates indicated above. This is a window within which additional work will be carried out and therefore interruptions to payment services should also be expected during these times.
** In order to complete the system improvements, an additional maintenance window is required on Sunday 29th April between 12:00 (noon) and 20:00. During this period, customers should expect periodic service interruptions, however, we will of course endeavour to keep these to a minimum.
We apologise for any inconvenience this may cause.