Contact us

The quickest and easiest way for you to contact us is to use our:

You can also use this page to find contact details for council services:

See also:

You may want to contact:


Contact details for council services

You can use the links below to take you directly to the service you are looking for. You should be able to answer your own queries from these sections. You will also find the relevant contact details in the sections below:

Alternatively, you can use the website search facility or A to Z section to find what you are looking for.

PhonesThe following sections have direct dial phone numbers:

The quickest and easiest way for you to contact us is to use our:

Phone lines are open - up to Friday 16th February 2024:

  • 9am to 5pm, Monday to Friday (excluding bank holidays)

Phone lines are open - from Monday 19th February 2024:

  • Monday: 9am to 1pm & 2pm to 4pm
  • Tuesday: 9am to 1pm & 2pm to 4pm
  • Wednesday: 9am to 1pm & 2pm to 4pm
  • Thursday: 9:30am to 1pm & 2pm to 4pm
    (closed from 1pm on the last Thursday of each month)
  • Friday: 9am to 1pm & 2pm to 4pm
  • (excluding bank holidays)

Direct dial phone numbers:

  • Payments: 0300 1236 002
    You can also pay online on our website, or use Direct Debit. Alternatively you can make payments using your barcoded bill or invoice at the Post Office or any PayPoint outlet. If you have any queries please ask at any of our council office reception desks.
  • Adur Homes Repairs: 01903 221023
  • Benefits - Housing and Council Tax:
    • Adur - 01273 263444
    • Worthing - 01903 221062
  • Building Control: 01903 221068 or 01903 221385 or 01903 221418
  • Business rates (NNDR):
    • Adur - 01273 263111
    • Worthing - 01903 221061
  • Council Tax:
    • Adur - 01273 263111
    • Worthing - 01903 221061
  • Elections and voting: 01903 221069
  • Housing Services: 01903 221063
  • Parking: 01903 221180
  • Planning and development: 01903 221065
  • Public Health & Regulation (Environmental Health): 01903 221064
  • Recycling and waste: 01903 851729
  • Tourist Information: 01903 221066

Switchboard numbers:

  • Adur District Council: 01273 263000
    Adur covers: Lancing, Shoreham-by-Sea, Sompting and Southwick
  • Worthing Borough Council: 01903 239999

See also:

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AppointmentsVisiting us in person

Visiting us in person is prioritised for people with emergency needs.

If you are able to please either use our online service (the quickest and easiest way):

Or use our phone service.

We have two buildings:

Worthing - Portland House:

If you need to speak to an advisor then you must make an appointment over the phone before visiting our Portland Road office in person. Please use the phone numbers above.

However, you can drop in documents without making an appointment.

Portland House reception desk:

  • 9am to 5pm, Monday to Friday (excluding bank holidays)

Our address:

  • Adur & Worthing Councils,
    Portland House,
    44 Richmond Road,
    Worthing,
    West Sussex,
    BN11 1HS

See also:

Adur - The Shoreham Centre:
Lancing, Shoreham-by-Sea, Sompting and Southwick

You can visit the Shoreham Centre without an appointment for help with Council Tax, benefits, Adur Homes and housing only.

The Shoreham Centre - Adur & Worthing Councils' customer service office:

Up to Friday 16th February 2024:

  • 9am to 5pm, Monday to Friday (excluding bank holidays)

From Monday 19th February 2024:

  • Monday: 9am to 4pm
  • Tuesday: 9am to 4pm
  • Wednesday: 9am to 4pm
  • Thursday: 9:30am to 4pm
    (closed from 1pm on the last Thursday of each month)
  • Friday: 9am to 4pm
  • (excluding bank holidays)

Our address:

  • Adur & Worthing Councils,
    The Shoreham Centre,
    Pond Road,
    Shoreham-by-Sea,
    West Sussex,
    BN43 5WU

See also:

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Write to usPostal addresses

The quickest and easiest way for you to contact us is to use our:

Adur - Lancing, Shoreham-by-Sea, Sompting and Southwick:

  • Adur & Worthing Councils,
    The Shoreham Centre,
    Pond Road,
    Shoreham-by-Sea,
    West Sussex,
    BN43 5WU

Worthing:

  • Adur & Worthing Councils,
    Worthing Town Hall,
    Chapel Road,
    Worthing,
    West Sussex,
    BN11 1HA

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AlarmOut of hours emergency contact

Please note: The emergency contact service is for out of office hours emergencies ONLY when the offices are closed, eg evenings, weekends, bank holidays, etc. If it is not an emergency situation then please wait until the offices are next open.

  • Adur and Worthing: 07713 889 128

Use of this out of hours service:

  • It will connect you to a duty supervisor who will be able to assist you further
  • Do not use the emergency number during office hours - please use the office hours phone numbers (above)

See also:

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