Report a missed bin collection

Your bin may not have been emptied for one of the following reasons:

it was not your collection day. Remember that your collection day will slip back one day after a bank holiday.
Check your bin collection day
it was not put out in time. Bins should be out by 6:30am on collection day
it was not accessible or visible from the road - bins should be left on the kerbside nearest your property, and not be blocked in by a vehicle
it was overfilled and the lid was up
your waste or recycling was not in the correct bin
there was additional waste left to the side of your bin. This will not be collected except for after bank holidays or over Christmas and New Year.
there were large, bulky items, such as furniture or electrical equipment left out. These need to be taken to our Household Waste Recycling Sites (Tips)
the contents were frozen and stuck inside the bin. You can help prevent this by storing your bin in a garage or a sunny area, wrapping food waste in paper and placing a piece of cardboard at the bottom of the bin
adverse weather has disrupted our service
you have not paid for your garden waste to be collected, or renewed your annual subscription. Find out more about our Household Garden Waste Collection Service