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Christmas and New Year opening hours and bin day changes 2018/19

Changes to bin collection days:

Opening hours for offices and other council services:

Parking: details of changes to parking on-street and parking in car parks in the Christmas and New Year Period, along with the parking shop opening times, can be found on the:

See also:

Also:

Main council offices

Note: During the Christmas and New Year break payments can still be made online or via telephone.

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Portland House, 44 Richmond Road, Worthing
(there is no cash office at Portland House- please see alternative payment options)

Main Council offices opening/closing times:

Bold text shows days closed or with different hours to normal:

  • Monday, 24th December 2018: 9:00am to 5:00pm (normal hours)
  • Tuesday, 25th December 2018: Christmas Day: Closed
  • Wednesday, 26th December 2018: Boxing Day: Closed
  • Thursday, 27th December 2018: 9:00am to 5:00pm (normal hours)
  • Friday, 28th December 2018: 9:00am to 5:00pm (normal hours)
  • Saturday, 29th December 2018: Closed (weekend)
  • Sunday, 30th December 2018: Closed (weekend)
  • Monday, 31st December 2018: 9:00am to 5:00pm (normal hours)
  • Monday, 1st January 2019: New Year's Day: Closed
  • Back to normal hours on Wednesday, 2nd January 2019: 9:00am to 5:00pm

Please note:

Cash office - alternative payment options

Please note: The cash office in Portland House closed permanently on 1st April 2016. You can make payments using your barcoded bill or invoice at the Post Office or any PayPoint outlet. Alternatively you can use Direct Debit, or pay online on our website, or by phone on 0300 123 6002. If you have any queries please ask at any of our council office reception desks.

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The Shoreham Centre, Pond Road, Shoreham-by-Sea, West Sussex, BN43 5WU
(there is no cash office at The Shoreham Centre - please see alternative payment options)

Please note:

  • The Shoreham Centre's normal community events and functions will be closed over the Christmas and New Year period (including weekends) - for full details of their opening please see the Shoreham Centre's website
  • The CAB (Citizens Advice Bureau) at the Shoreham Centre will also be closed over the Christmas and New Year period (including weekends)

BUT ...

Adur & Worthing Councils' services at The Shoreham Centre will only be available as detailed below:

Bold text shows days closed or with different hours to normal:

  • Monday, 24th December 2018: 9:00am to 5:00pm (normal hours)
  • Tuesday, 25th December 2018: Christmas Day: Closed
  • Wednesday, 26th December 2018: Boxing Day: Closed
  • Thursday, 27th December 2018: 9:00am to 5:00pm (normal hours)
  • Friday, 28th December 2018: 9:00am to 5:00pm (normal hours)
  • Saturday, 29th December 2018: Closed (weekend)
  • Sunday, 30th December 2018: Closed (weekend)
  • Monday, 31st December 2018: 9:00am to 5:00pm (normal hours)
  • Monday, 1st January 2019: New Year's Day: Closed
  • Back to normal hours on Wednesday, 2nd January 2019: 9:00am to 5:00pm

See also: CAB (Citizens Advice Bureau) at the Shoreham Centre - on the CAB website

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Worthing Town Hall, Chapel Road, Worthing
(there is no cash office at Worthing Town Hall - please see alternative payment options)

Worthing Town Hall Council offices:

Bold text shows days closed or with different hours to normal:

  • Monday, 24th December 2018: 9:00am to 5:00pm (normal hours)
  • Tuesday, 25th December 2018: Christmas Day: Closed
  • Wednesday, 26th December 2018: Boxing Day: Closed
  • Thursday, 27th December 2018: 9:00am to 5:00pm (normal hours)
  • Friday, 28th December 2018: 9:00am to 5:00pm (normal hours)
  • Saturday, 29th December 2018: Closed (weekend)
  • Sunday, 30th December 2018: Closed (weekend)
  • Monday, 31st December 2018: 9:00am to 5:00pm (normal hours)
  • Monday, 1st January 2019: New Year's Day: Closed
  • Back to normal hours on Wednesday, 2nd January 2019: 9:00am to 5:00pm

Citizens Advice Bureau (CAB), Worthing Town Hall:

Community Works, Worthing Town Hall:

Turning Tides, Worthing Town Hall:

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Telephone contact centre

Main Council offices opening/closing times:

Bold text shows days closed or with different hours to normal:

  • Monday, 24th December 2018: 9:00am to 5:00pm (normal hours)
  • Tuesday, 25th December 2018: Christmas Day: Closed
  • Wednesday, 26th December 2018: Boxing Day: Closed
  • Thursday, 27th December 2018: 9:00am to 5:00pm (normal hours)
  • Friday, 28th December 2018: 9:00am to 5:00pm (normal hours)
  • Saturday, 29th December 2018: Closed (weekend)
  • Sunday, 30th December 2018: Closed (weekend)
  • Monday, 31st December 2018: 9:00am to 5:00pm (normal hours)
  • Monday, 1st January 2019: New Year's Day: Closed
  • Back to normal hours on Wednesday, 2nd January 2019: 9:00am to 5:00pm

Out of hours - emergencies

The emergency phone number(s) are for use during evenings, weekends, bank holidays, etc - ONLY when the offices are closed

These number(s) are for out of office hours emergencies only - if it is not an emergency situation then please wait until the offices are next open and use the office hours numbers shown in the contact details (at the end of the page) (right).

  • Adur & Worthing: 07713 889 128

Use of this out of hours service

  • It will connect you to a duty supervisor who will be able to assist you further
  • Do not use the emergency phone number(s) during office hours - please use the office hours number in the contact details (at the end of the page) (right).

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Recycling and waste collections

Question: Why do I have to wait longer for my recycling and waste collections at this time of year?

Answer: The Councils have adopted a 'rollover day system' as waste facilities are not open for tipping or processing on bank/public holidays. Moving collection days to compensate for bank/public holidays ensures that a single group of residents are not always inconvenienced.

For more information see:

See also:

Recycling and waste collections

Recycling wheelie bins have blue lids

Recycling and waste collection days will change over the Christmas and New Year period.

We collect all additional recycling that is outside of your recycling wheelie bin or box at any time of year. If you are regularly doing this every fortnight, have you considered an additional recycling bin?

There will be no recycling and waste collections on:

  • Christmas Day: Tuesday, 25th December 2018
  • Boxing Day: Wednesday, 26th December 2018
  • New Year's Day: Tuesday, 1st January 2019
     
  • or at weekends

  • Your normal collection day will then slip on to the next day (after each of the days above)
  • Note: Please refer to the PDF calendar (or postcode look up tool) using the link below to check your updated collection days

Town Centre collections:

  • Monday, 24th December 2018 collections unchanged
  • Tuesday, 25th December 2018 (Christmas Day)
    collections to be made on Monday, 24th December 2018
  • Wednesday, 26th December 2018 (Boxing Day)
    collections to be made on Thursday, 27th December 2018
  • Thursday, 27th December 2018 collections unchanged
  • Friday, 28th December 2018 collections unchanged
     
  • Monday, 31st December 2018 collections unchanged
  • Tuesday, 1st January 2019 (New Year's Day)
    collections to be made on Monday, 31st December 2018
  • Wednesday, 2nd January 2019 collections unchanged
  • Thursday, 3rd January 2019 collections unchanged
  • Friday, 4th January 2019 collections unchanged

To check your collection dates please refer to your:

Downloadable collection day calendar - available via the bin collection day lookup

Questions:

  • What happens if I have excess waste (side waste) over the festive period?
    We will be taking all excess waste up to, and including, Monday, 7th January 2019.
    • Food waste: Ideally black sacks containing food waste should be placed in the bins if possible to deter vermin.
    • Non-food waste: Other non-food excess waste can be placed in bags or black sacks on the ground next to the bins.
    • In all cases: Please ensure anything placed out for collection is as secure as possible to ensure it doesn't get wet and blow around.

  • Can I recycle cards and wrapping paper?
    Yes, but please remove sellotape, plastic bows and any other non-paper decorations where possible.

  • Do you recycle shiny wrapping paper?
    We only take shiny wrapping for recycling if it is actually paper (some shiny wrap is plastic). Unfortunately non-paper shiny wrap will have to go in with your other general household waste.

  • I have too much paper and card to go in my recycling bin, what do I do?
    Please try to securely contain paper and card for recycling wherever possible to ensure it doesn't get wet and blow around, put it in a larger cardboard box or a tied sack (marked for recycling) if possible.

  • Can I recycle foil baking trays?
    Yes, please ensure they are clean, dry and loose.

  • Can I recycle Christmas pudding bowls and cream pots?
    Yes, please ensure they are clean, dry and loose.

  • Can I recycle my biscuit tin?
    Yes, cardboard, metal and plastic biscuit 'tins' can all be recycled, please ensure they are clean, dry and loose.

For more details on what we can recycle please see our What we can recycle webpage.

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Green/garden waste collections

Garden waste wheelie bins have green lids

The last last green/garden waste collections before Christmas will take place on:

  • Friday, 24th December 2018

Collections will then resume as normal from:

  • Monday, 7th January 2019

See also real Christmas trees information in the section below.

To check collection dates please refer to your:

Downloadable collection day calendar - available via the bin collection day lookup

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Real Christmas tree collections

Christmas tree

Real Christmas trees will be collected from:

  • Monday, 7th January 2019

  • Trees should be placed out next to your wheelie bins on the next refuse collection after this date
  • Please cut big trees into smaller pieces if possible
  • Please remember to remove all decorations and lights before putting your trees out for collection

Artificial Christmas trees:

  • should be safely stored away for re-use again next year

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Clinical waste collections

Most clinical waste collections will remain the same except for the few changes as follows over the Christmas and New Year period:

No collections on:

  • Christmas Day: Tuesday, 25th December 2018
  • Boxing Day: Wednesday, 26th December 2018
  • New Year's Day: Tuesday, 1st January 2019

Changed collection dates:

  • Monday, 24th December 2018 collections unchanged
  • Tuesday, 25th December 2018 (Christmas Day)
    collections will be made on Monday, 24th December 2018
  • Wednesday, 26th December 2018 (Boxing Day)
    collections will be made on Thursday, 27th December
  • Thursday, 27th December 2018
    collections will be made on Friday, 28th December
  • Friday, 28th December 2018 collections unchanged
  • Monday, 31st December 2018 collections unchanged
  • Tuesday, 1st January 2019 (New Year's Day)
    collections will be made on Monday, 31st December 2018
  • Wednesday, 2nd January 2019 collections unchanged
  • Thursday, 3rd January 2019 collections unchanged
  • Friday, 4th January 2019 collections unchanged

In all cases: Please ensure your waste bag is available from 6:30am on the revised collection days above and is securely tied to avoid non-collection.

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Bulky waste collections

By appointment but no collections on:

  • Christmas Day: Tuesday, 25th December 2018
  • Boxing Day: Wednesday, 26th December 2018
  • New Year's Day: Tuesday, 1st January 2019

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Commercial/trade waste collections

The commercial waste service will operate on all non-bank holiday days and individual businesses will be contacted about any changes to their service.

No collections on:

  • Christmas Day: Tuesday, 25th December 2018
  • Boxing Day: Wednesday, 26th December 2018
  • New Year's Day: Tuesday, 1st January 2019

Changed collection dates:

  • Monday, 24th December 2018 collections unchanged
  • Tuesday, 25th December 2018 (Christmas Day) 
    collections will be made on Monday, 24th December 2018
  • Wednesday, 26th December 2018 (Boxing Day) 
    collections will be made on Thursday, 27th December 2018
  • Thursday, 27th December 2018 collections unchanged
  • Friday, 28th December 2018 collections unchanged

  • Monday, 31st December 2018 collections unchanged
  • Tuesday, 1st January 2019 (New Year's Day) 
    collections will be made on Monday, 31st December 2018

  • All other collections unchanged

For enquiries please contact 01273 263050.

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Emergency recycling and waste collection updates

Emergency recycling and waste collection updates (eg in the event of snow and ice) will be posted on our:

See also:

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Rubbish dumps/tips - Household Waste Recycling Sites

West Sussex County Council - WSCC - small

Household Waste Recycling Sites are run by West Sussex County Council, not Adur & Worthing Councils.

For opening times and more information and details about the Christmas and New Year period please refer to their website using the relevant link below:

For those in the west of the district the Littlehampton site may be more convenient:

See also our:

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Leisure centres

Leisure centres in Adur are run by Impulse Leisure, and in Worthing are run by South Downs Leisure.

Select the leisure centre you are interested in from the list below which will take you to their external website where you can find details of their opening times and information about their services:

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Worthing Museum and Art Gallery

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Libraries

West Sussex County Council - WSCC - small

Libraries are run by West Sussex County Council (WSCC).

You can select the library you are interested in by using the link below to take you to the WSCC website:

See also our: Libraries webpages

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Other useful information ...

The following webpages or external websites may also give other information or advice that may be of use or interest to you as well.

On our website:

On external websites:

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Personal security tips over Christmas and New Year

The Christmas and New year holiday period is the time for festivities, the work's do, family parties and general good cheer.

Pubs and clubs are busy and most of us tend to drink more than we usually do and sometimes far more than we should!

It is the time of the year to see colleagues, friends and relatives, enjoy ourselves and let our hair down.

However, whilst we want to enjoy ourselves, there are a few simple precautions that anyone can take to stay safe and minimise personal risk:

General advice

Leave the car at home if you are going to have any contact with alcohol. Do not drink and drive!
- see Drink driving penalties on the gov.uk website

Keep your mobile phone handy - with credit and a full battery charge!

If possible plan your evening and make sure friends and/or a loved one knows where you're going and who you are with.

At a pub, club or party do not leave drinks unattended and do not leave, or let a friend leave, alone or with strangers. If you find yourself alone in a pub, club or party and you are receiving unwanted attention from a stranger, or strangers, do not be frightened to talk to the licensee, bar staff or door staff. They are well aware of the perils and will assist you. If approached in the street and being coerced you must draw attention to your predicament. There are extra police on duty in the town centres in the evenings, there are door staff outside most town centre venues, marshals at the Worthing town centre taxi rank, lots of licensed taxi drivers, other late night workers, Worthing Street Pastors and other members of the public about. Make someone aware you are in distress!

The obvious advice to anyone partying and enjoying themselves is to try not to drink too much and don't get separated from your friends. It is important to have your wits about you, not to leave yourself vulnerable and to make sure none of your friends are left in such a predicament.

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Getting a cab

Do not accept lifts from strangers or anyone you suspect has been drinking. Over the Christmas festivities anyone partying, if not using a designated driver from among their group of friends or getting a friend or relative to pick them up, will likely need a taxi to get home afterwards.

Official registered taxis offer the public a safe and convenient means of transport and are particularly useful vital the festivities when 'Christmas cheer' is so abundant. Whilst a very rare occurrence in Adur or Worthing, a number of people over the years, have been attacked by 'cab drivers'. Nationally, the vast majority of these attacks have been associated with unlicensed drivers, in unlicensed vehicles.

Its common sense and vital that the public, particularly those considered vulnerable - such as single lone females, only use a licensed taxi or a licensed private hire operator. Licensed taxi & private hire drivers have passed a criminal record check, a health check and passed an exam. Licensed vehicles have undergone stringent safety checks and have valid insurance. There are obviously no such guarantees with unlicensed cars and drivers. Unlicensed drivers sometimes have ulterior motives!

Here are a number of simple steps to assure yourself that the vehicle you are entering is licensed. These precautions will help to ensure your safety when using taxis and private hire vehicles:

  • If in Worthing town centre do not try and flag cars down. Go to the taxi rank. In South Street Square SIA registered Taxi Marshals are deployed from midnight until 5:00am to look after the public and ensure their safety.
  • If possible book your taxi or private hire vehicle well in advance from a reputable firm particularly during the busy 'holiday nights'. You do not want to be left waiting in the street. Many venue staff will book a vehicle for you if you ask nicely.
  • If booking in advance, ask for your driver's name and what sort of car he will be driving, then when the car arrives, make sure it is your car by confirming the driver's name or making sure he/she confirms yours.
  • It is vital to make sure the vehicle is licensed. All licensed taxis and private hire vehicles should have a licence plate at the top left corner of the windscreen with the vehicle's details, and another on the back of the vehicle.
  • Do not approach a 'likely' car and ask "Can you take me to ...?" This is inviting serious problems at any time but this is particularly so if you are on your own!
  • When you are happy that the vehicle is licensed, make sure the driver is licensed as well. He will be wearing a photo ID badge around his neck, matching the plate on the car, issued by Adur District Council or Worthing Borough Council. If your vehicle is a taxi, or a Private Hire Vehicle using a meter, make sure that the meter is not already clocking up a fare. (But remember the driver is entitled to charge you if you have kept him waiting).
  • Do not sit in the front unless absolutely necessary and try not to engage the driver in too much conversation - he does not need the distraction.
  • Please do not phone for half-a-dozen cars and take the first one to arrive. This hurts drivers' ability to make a living and other people will have to wait longer for a car. Furthermore, many companies now have caller ID on their phone systems, and will automatically block a call from a 'time-waster'. You may not find this out until you need a car urgently and cannot get one.
  • Do not take a private hire car booked by someone else. If the driver takes you without a proper booking he may not have insurance. That means that you will not be covered while a passenger in his car. If you are injured in an accident, it is too late to get insurance cover. No-one needs insurance until they really need it, and by then it is far, far too late.
  • Finally, pay the driver. He has done you a service and should be paid for it. If you do not pay, you could end up in Court!

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