PCN Scam Emails: There is a scam email being sent purporting to be from HMCTS (Her Majesty's Courts & Tribunal Service) regarding Fixed Penalty Notices.
Please note the Courts do not issue Fixed Penalty Notices; and Fixed Penalty Notices and Penalty Charge Notices are never sent by email.
This has been reported to the British Parking Association who are making the various agencies aware of this scam.
Should you receive an email from HMCTS purporting to be in relation to a Fixed Penalty Notice please do not click on the links.
Appeal a Penalty Charge Notice (PCN)
You can challenge a PCN (sometimes called a parking ticket or parking fine) if you think it has been issued unfairly. You should submit your challenge as soon as possible.
How to appeal
You have 28 days to submit an informal appeal. If you appeal within 14 days your penalty charge could be reduced by 50%.
If you do submit an appeal please do not pay the PCN until you have received notification of the outcome of your challenge.
We aim to respond to you within 30 working days of receiving your appeal.
If you appeal online, then you will be notified of the outcome to your appeal via the email address you provide. This will be sent from our automated email address, which is a:
Do not Reply email:
Please ensure you check your 'spam' folders if you have not received a response within 20 working days.
If you receive the following warning ”the penalty charge number does not match the vehicle registration number” please check and re-enter the details. Please ensure that you are entering the full PCN number.
If the problem still occurs please following the instructions below to appeal by post. We are unable to accept appeals via email.
Appeal by post
If you challenge your PCN by post please include the following:
- your PCN reference number (starting with either AD, AX, WU or UW)
- vehicle registration number
- name and address
- what happened and why you feel that you should not have to pay the PCN
- any supporting evidence, such as copies of your Blue Badge or pay and display ticket, or photos of any road signs or markings
Send your appeal to:
- Adur & Worthing Councils
PO Box 3584
Grounds for appeal
Reasons you may want to appeal a PCN include:
- the alleged parking contravention did not occur
- the penalty charge (or release or storage charge), exceeds the appropriate amount
- the Traffic Regulation Order was invalid
- you were not the owner of the vehicle when the alleged contravention occurred
- at the time of the alleged contravention the vehicle was being used without your consent
- you are responding from a vehicle hire company and can supply the hirer's name and address
Each case is considered on its own merit, and any decision made is based on individual circumstances and in accordance with appeal process guidelines.
What happens next
- If your challenge is accepted, your PCN will be cancelled
- If more evidence is needed to consider your appeal we will contact you by post within 14 days to let you know what we need
- If your challenge is rejected you will receive a letter explaining why. You may then choose to make a further formal challenge to the Councils
- If this formal appeal is rejected you will either need to pay the penalty in full, or can make a final appeal through the independent Traffic Penalty Tribunal. For more information see the Traffic Penalty Tribunal website
How long does the appeal process take?
On average, it will take between one to two months. Providing all available supporting evidence when you submit an appeal can help speed up the process.
Does the charge increase if you appeal?
If we receive your first challenge within 14 days of the date your PCN was issued, the PCN is put on hold while we investigate. If the appeal is unsuccessful you will only have to pay 50% of the fine, as long as you pay within 14 days of the outcome notification
If you submit your first appeal more than 14 days after your PCN was issued and it is unsuccessful the charge will remain at the original amount (£50 or £70)
If after 56 days of a PCN being served we have received no payment and no appeal has been submitted, the original charge will increase by 50%
If you need any further advice you can call us on 0345 680 0189. Calls to this number are charged at local rates. Please be ready to quote your PCN reference and vehicle registration number when you call.
Please note appeals cannot be made via telephone.
Contact Parking Shop (NSL)
The Parking Shop is open from 8am to 5pm Monday to Friday, and 8am to 4pm on Saturday.
Calling an 0345 number will cost exactly the same as a call to a standard landline number starting with 01 and 02. If you have 'free' minutes as part of your phone deal then calls to 0345 numbers will usually come out of that and there should be no additional charges on your bill.
Parking Shop (NSL),
Adur & Worthing Councils,
52 Chapel Road,
Contact Parking Services Team: Car parks and on-street parking in Adur and Worthing
Parking Services Team,
Adur & Worthing Councils,
44 Richmond Road,