Make a complaint about food

The Public Health and Regulation team deals with food complaints that pose a public health risk.

When to make a complaint about a food product

If there is a problem with food that you have bought that you believe could pose a food safety or health risk, you can report it to us using the complaint form below. This could include:

food that shows visible signs of mould or decay
food that contains a foreign object
food that has caused food poisoning, eg salmonella

Some common food complaints, while unpleasant, do not necessarily pose a public health risk. In these cases you should contact the food manufacturer or supplier to make a complaint.

The leaflet below provides examples of some common food complaints, with a guide to the best course of action to take for each one:

Food complaints leaflet (767KB)

How to make a complaint about a food premises or activity

If you are concerned about the hygiene standards of a food business that you have visited, or suspect that a food business has given you food poisoning, please let us know using the complaint form below:

Report a food related complaint online form

Food Hygiene Rating Scheme

The national Food Hygiene Rating Scheme (FHRS) is designed to help you choose where to eat or shop for food by telling you how seriously a food business takes their food hygiene standards. For more information please see:

Back to top