Make a complaint about food
The Public Health and Regulation team deals with food complaints that pose a public health risk.
When to make a complaint about a food product
If there is a problem with food that you have bought that you believe could pose a food safety or health risk, you can report it to us using the complaint form below. This could include:
- food that shows visible signs of mould or decay
- food that contains a foreign object
- food that has caused food poisoning, eg salmonella
Some common food complaints, while unpleasant, do not necessarily pose a public health risk. In these cases you should contact the food manufacturer or supplier to make a complaint.
The leaflet below provides examples of some common food complaints, with a guide to the best course of action to take for each one:
How to make a complaint about a food premises or activity
If you are concerned about the hygiene standards of a food business that you have visited, or suspect that a food business has given you food poisoning, please let us know using the complaint form below:
Food Hygiene Rating Scheme
The national Food Hygiene Rating Scheme (FHRS) is designed to help you choose where to eat or shop for food by telling you how seriously a food business takes their food hygiene standards. For more information please see:
- How the Food Hygiene Rating Scheme works - for the public
- How we rate a food business' hygiene - for businesses
Need assistance with this service?
Get in touch:
Public Health & Regulation
Page last updated: 25 October 2021