Make a complaint about food

The Public Health and Regulation team deals with food complaints that pose a public health risk. 

When to make a complaint about a food product

If there is a problem with food that you have bought that you believe could pose a food safety or health risk, you can report it to us using the complaint form below. This could include:

  • food that shows visible signs of mould or decay
  • food that contains a foreign object
  • food that has caused food poisoning, eg salmonella

Some common food complaints, while unpleasant, do not necessarily pose a public health risk. In these cases you should contact the food manufacturer or supplier to make a complaint. 

The leaflet below provides examples of some common food complaints, with a guide to the best course of action to take for each one:

How to make a complaint about a food premises or activity

If you are concerned about the hygiene standards of a food business that you have visited, or suspect that a food business has given you food poisoning, please let us know using the complaint form below:

Food Hygiene Rating Scheme

The national Food Hygiene Rating Scheme (FHRS) is designed to help you choose where to eat or shop for food by telling you how seriously a food business takes their food hygiene standards. For more information please see:

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Page last updated: 25 October 2021

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