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Frequently Asked Questions for bills and letters

Adur residents should refer to the Adur Council Tax information on the CenSus partnership website or the the Adur Benefits information on the CenSus partnership website.

Worthing residents: Below you will find commonly asked questions about the annual Worthing Council Tax bills and Benefit award letters from Worthing Borough Council.

Last updated: 2nd March 2017

Once you have read these FAQs below please use the relevant link below to return to the:

Frequently Asked Questions:

My bill shows the whole year's charge on the front, how much are the monthly instalments?

A list of the monthly instalments is on the back of the bill.

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What is the increase in Council Tax for 2017/18

The overall increase is 3.62%. This is made up of an increase to the Worthing Council element of 2.00%, the West Sussex County Council element has increased by 3.95%, and the Sussex Police & Crime Commissioner element has increased by 3.36%.

Details of the charge can be found on our council tax bands charges and appeals webpage.

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I have received my Council Tax Support award letter but don't know how much Council Tax I have to pay?

The Council Tax bill is on its way and should reach you shortly with a breakdown of the charge including the reduction due to your Council Tax Support award.

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I have received a letter referring to Council Tax but it doesn't seem to be my Council Tax Bill?

This may be your Council Tax Support award letter explaining how much assistance you are eligible for.

Your Council Tax bill should arrive shortly.

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I receive maximum Council Tax Support but have received a Council Tax bill - what do I have to pay?

Everyone liable for Council Tax receives a bill even if they receive Council Tax Support.

Check the back of your bill to see if there are any instalments to pay.

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Why don't the figures shown in the leaflet from West Sussex County Council match the charge on my bill?

The West Sussex County Council leaflet only refers to their figures and does not include the contribution towards Worthing Borough Council or the Sussex Police & Crime Commissioner.

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I can see the monthly instalments on the back of my bill but don't know what payment method I am currently on?

Check the statement at the end of the list of monthly instalments.

If you want to set up a Direct Debit please phone 01903 221061.

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Why does the back of the bill state that I have a balance owing for a previous year?

This may refer to the instalment due in March 2017 from your previous bill for 2016/17, or there may be some arrears from a previous year.

Please phone 01903 221061 so we can clarify the reason for the outstanding balance.

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I am currently paying by ten instalments but would like to pay over twelve. What should I do?

You can pay by twelve instalments but please phone us on 01903 221061 to discuss changing the frequency of your payments.

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I like to pay using the PayPoint machine. Do I need a payment card?

We do not issue payment cards but you can use the bar code on the side of your bill at any PayPoint machine.

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My neighbour has received their bill, but I still haven't received mine yet?

We have almost 50,000 bills to post so they're sent over a number of days.

Please wait until after the 15th March 2017 and if you still haven't received your bill please phone us on 01903 221061.

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My bill says 'less other discount' when it breaks down my annual charge and I don't know why?

You may be getting a discount, such as a 'Student Exemption' or a 'Carers Disregard'.

If you need further details please phone us on 01903 221061.

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