Adur Homes - Tenants' and leaseholders' information
Please note: all the documents on this page are currently being updated
Welcome to the Tenants' Handbook, we hope you will find it useful.
The information contained on these pages has been jointly developed by tenant representatives from the Adur Consultative Forum (ACF) and council officers to give you a comprehensive guide to your tenancy. It is presented in a series of booklets on specific topics to make it easier for you to find the information you need.
If you have a question about your tenancy and cannot find the answer within the handbook please contact your local Housing Management Officer who will be pleased to assist. Alternatively, for further information, or a copy of the handbook, please contact Adur Homes.
A number of processes are referred to in the handbook. Most of these can be applied for on the on-line forms. If you cannot find the form that you are looking for please contact us.
Tenants' Handbook document
Chapter 1: Conditions of tenancy
- Rent, other charges and your tenancy
- Occupation of the property
- Repairs and maintenance of your property
- Tenants' Handbook (Chapter 1) - Conditions of Tenancy (202KB)
Chapter 2: General information about the council
- Contact details
- Who does what?
- Our departments
- How to complain
- Equal opportunities statement
- Tenants' Handbook (Chapter 2) - General information about the Council (84KB)
Chapter 3: Choice based lettings
- priority bands
- what properties can I bid for?
- Transfer Incentive Scheme, Need help bidding?
- Mutual Exchanges
- Alternatives to Council/Housing Association Rented Housing, HomeBuy
- Sheltered Housing Extra Care Scheme
- Tenants' Handbook (Chapter 3) - Choice based lettings (83KB)
Chapter 4: Your rent
- Ways to pay
- How your rent is calculated
- Housing benefit
- Rent arrears - our procedure
- Tenants' Handbook (Chapter 4) - Your rent (97KB)
Chapter 5: Repairs & improvements
- Your responsibilities
- How to report a repair
- Out of hours emergencies
- Priority times - how long repairs are expected to take
- Adaptations for tenants with disabilities
- Compensation for improvements
- Tenants' Handbook (Chapter 5) - Repairs & improvements (116KB)
Chapter 6: Your rights
- Right to buy
- Right to exchange
- Right to transfer
- Right to improve
- Right to sub-let
- Right to repair
- Right to information
- Right to security of tenure
- Right of succession
- Tenants' Handbook (Chapter 6) - Your rights (99KB)
Chapter 7: Consultation & involvement
- How to get involved - residents associations
- Tenants' participation compact
- Consultation - when we will consult you
- Tenant surveys
- Housing Voice
- Tenants' Handbook (Chapter 7) - Consultation & involvement (73KB)
Chapter 8: Sheltered housing
- What is Sheltered Housing?
- Community Alarm
- Community Life and your Independence
- Tenants' Handbook (Chapter 8) - Sheltered Housing information leaflet (231KB)
Chapter 9: Ending your tenancy
- Ending your tenancy - checklist
- Guidance notes - vacating your home
- Charging ex-tenants and what we will charge for
- Tenants' Handbook (Chapter 9) - Ending your tenancy (86KB)
Chapter 10: Anti-social behaviour
- Purpose of the policy
- What constitutes Anti-social behaviour
- The strategic context
- The obligation of tenants
- Support of complainants and witnesses
- Prevention of anti-social behaviour
- Domestic violence
- Racial and other harassment
- Sharing information
- Tenants' Handbook (Chapter 10) - Anti-social behaviour (345KB)
A guide to your rights and responsibilities as an Adur District Council leaseholder.
The Tenants' Compact is a district-wide agreement drawn up amongst tenants, leaseholders and the Council.
The term 'tenant' in the Compact means both tenants and leaseholders.
Adur Homes has an excellent track record in resident involvement and is keen to engage with the wider community. It is for this reason that we have put in place a broad range of opportunities for tenants and leaseholders to participate in the management of their housing service and we expect this to be reflected in greater levels of customer satisfaction in the future.
See also: Getting involved - Adur Homes Tenants
Adur Homes Service standards were agreed between tenants, leaseholders and the Council and form part of the tenants' compact (above).
We will always strive to meet these standards. If you feel we have not met any of these standards please let us know. With your help we will do our best to maintain and improve the service we provide to you.
The service standards are laid out in the leaflet below:
Contact Adur Homes
Adur & Worthing Councils,
44 Richmond Road,