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Taxi & Private Hire Trade Information

Taxi Trade Liaison Group

The Councils' Licensing Unit regularly holds meetings with both the Adur and Worthing hackney carriage and private hire trades.

Discussions at these meetings can range from changes in legislation to local communication between the councils, trade and public. Recent discussions have included congestion, air pollution, wheelchair accessible vehicles, a disabled users charter and unlicensed activity. All licensed drivers, proprietors and operators are invited guests and meetings may include local councillors, trade union representatives, the Highways Agency and other organisations.

Forthcoming meetings:

In 2019

  • Worthing Trade Forum Meeting - Thursday 6th June 2019 starting at 10:30hrs in The Gordon Room, Worthing Town Hall, Worthing
  • Adur Trade Forum Meeting - Thursday 30th May 2019 starting at 10:30 hrs in the QEII Room in the Shoreham Centre, Pond Road, Shoreham-by-Sea

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Hackney Carriage & Private Hire Licence Fees

As a result of efficiencies and new ways of working the Council's are please to announce that there are no increases proposed for driver or vehicle licences for the new financial year in Adur or Worthing.

However, changes to The Local Government (Miscellaneous) Act 1976 by the Deregulation Act 2015 are being introduced with Driver licences being issued for 3 years and Operator Licences for 5 years.

In addition it is proposed that the fee structure for Operators is amended. With fees based on the number of vehicles operated rather than current banded fee system. The proposal being:

Adur District Council:

2019/20 Licence fees and charges

Private Hire Operator 5 year Licence Per vehicle - £ 245.00

Worthing Borough Council:

2019/20 Licence fees and charges

Private Hire Operator 5 year Licence Per vehicle - £ 145.00

Any person who wishes to make objection or representation relating to the above fees may do so in writing to the Licensing Officer, Portland House, Richmond Road, Worthing, BN11 1HS.

Representations regarding the Adur Fee changes must be received by the Taxi Office by 26th April 2019.

Representations regarding the Worthing Fee changes must be received by the Taxi Office by 3rd May 2019.

If no objections are made within the 28 day objection period the proposed fees will come into force on 1st June 2019.

Safer Travel at Night - Advice for Drivers

Adur & Worthing Councils are working closely with the police to keep people safe when they are travelling, and to crack down on any illegal taxi and private hire activity that puts passengers at risk.

The trade is well aware of the dangers to the public posed by unlicensed vehicles and un-booked private hire vehicles. Our licensing officers work alongside the police to carry out vehicle and driver licensing checks, visit private hire operators, engage with the public and undertake other activities to detect drivers who are breaking the law.

The councils, when possible, will emphasis to the public the risks of using an un-booked private hire vehicle - including unlicensed bogus cabs and licensed private hire drivers who are touting or illegally plying for hire. Un-booked private hire vehicles are illegal, not insured to carry passengers, and pose a serious risk to their passengers - including serious crimes such as robbery, rape and serious sexual offences. The annual 'Getting Home Safely' campaign provides information on the rules for using taxi and private hire vehicles and encourages the public to use taxis or booked, licensed private hire vehicles.

As a licensed taxi or private hire driver you have a responsibility for ensuring that your passengers are safe when travelling in your vehicle. The way you interact with your customers affects the way that a customer feels about the journey they make with you. We expect the highest standards of conduct from licensed taxi and private hire drivers.

No form of sexual conduct between a licensed driver and a passenger is ever acceptable, even if it is consensual. Avoid any behaviour that could be considered to be of a sexual nature, no matter how well intentioned or harmless you think it is, as it will not be tolerated. This includes commenting on someone's appearance or looking at a passenger in a way that could make them feel uncomfortable.

We take this issue extremely seriously: all complaints and reports to us or the police will be fully investigated and appropriate action will be taken. A driver will lose their licence if they are found to have acted in an inappropriate way towards a passenger.

If you see or hear of any inappropriate driver behaviour, you can report it by calling our customer complaint line on 01273 263144 or email us on:

If you feel a customer may be in immediate danger, call 999.

Badges and driver IDs

Please remember that taxi drivers must wear their badge, and private hire drivers must wear their driver ID, at all times while working. This is a public safety issue as it is an important way for members of the public to identify you as a licensed driver.

The councils will take action against drivers who do not clearly display their badge or driver ID. If you are found to be working without your badge or driver ID, this breach of compliance may be subject to penalties and may lead to licensing action.

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Cross Border Hiring

Currently, PHVs can undertake bookings anywhere in England and Wales, provided:

  • The vehicle, driver and operator are licensed by the same licensing authority
  • The booking is accepted by the operator within this authority, regardless of where the driver and vehicle are physically located

This is commonly referred to as the 'triple licensing requirement' and could cause significant issues with enforcement, congestion, emissions and parking, as well as creating issues in neighbouring licensing authority areas.

A national change is required to address issues of cross border hiring which will otherwise further contribute to enforcement, congestion, pollution and parking issues.

The councils do not have powers to restrict this type of cross border operation and are currently raising these concerns with government to ensure we have appropriate controls.

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Hate Crime report it!

What is a hate crime?

A hate crime is any crime that is targeted at a person because of a hostility or prejudice towards that person because of:

  • Religion or belief;
  • Disability;
  • Race;
  • Sexual orientation;
  • Trans or gender reassignment; or
  • Alternative sub culture

Drivers and members of the public should not have to tolerate it. You can report an incident of Hate Crime online on the:

Please always ring 999 in an emergency.

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Adur District Council and Worthing Borough Council are separate Licensing Authorities publishing their own taxi handbooks. Both Authorities have recently reviewed their handbooks after an extensive public, trade and authority consultation.

As part of these reviews both Adur District Council and Worthing Borough Council considered their policies on CCTV provision.

There is now a compulsory requirement for all Adur and Worthing Hackney Carriages & Private Hire vehicles to have CCTV fitted. Worthing vehicles will be required to have CCTV installed by the end of September 2019 and Adur vehicles by the beginning of January 2020. Both Councils' Licensing Committees having resolved that in the interest of public safety CCTV should be compulsory in all licensed vehicles.

Members were keen that the requirement for CCTV to be installed was rolled out gradually to minimise the financial impact on members of the trade and, consequently, agreed an extended period for the trade to comply. Proprietors should be aware that replacement vehicles and vehicles being licensed for the first time will need to have had CCTV fitted at time of presentation for licensing.

Adur Licenced Vehicle Proprietors should note that in a letter sent out by the Taxi Licensing Office on 23 April 2019 regarding CCTV it wrongly stated that the requirement for CCTV would come in to force on 31 January 2019. The decision of the Adur Licensing Committee was that the requirement actually comes into force on 1 January 2019. We apologise for any confusion this error might have caused.

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