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Taxi & Private Hire Trade Information

Taxi Trade Liaison Group

The Councils' Licensing Unit regularly holds meetings with both the Adur and Worthing hackney carriage and private hire trades.

Discussions at these meetings can range from changes in legislation to local communication between the councils, trade and public. Recent discussions have included congestion, air pollution, wheelchair accessible vehicles, a disabled users charter and unlicensed activity.

All licensed drivers, proprietors and operators are invited. Guests at meetings may include local councillors, trade union representatives, the Highways Agency and other organisations.

Forthcoming meetings:

In 2020:

  • Worthing Trade Forum Meeting: Due to the current Coronavirus (COVID-19) situation the meeting scheduled for Thursday 14th May 2020 has been postponed and will be arranged for a later date. 
  • Adur Trade Forum Meeting: Due to the current Coronavirus (COVID-19) situation the meeting scheduled for Tuesday 19th May 2020 has been postponed and will be arranged for a later date.

Consultation on transport for South East can be found on the: Transport for South East website

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Notification of major gas works

Chapel Road, Richmond Road and Union Place, Worthing

Southern Gas Network have notified the Council of forthcoming upgrade to the gas network in Chapel Road, Richmond Road and Union Place, Worthing. It involves essential replacement of old metal gas mains with new plastic pipe to ensure a safe and reliable gas supply to the local area. The project will start on Monday 11th May and is expected to last approximately six weeks with works at:

  • Chapel Road, at the junction with Richmond Road, which will require temporary traffic lights for approximately three weeks
  • Union Place which will require temporary lights for approximately six weeks

If you have any questions or would like any further information or advise, please contact the SGN Customer Service Team on 0800 912 1700.

Worthing - Road Closures

Montague Place, Portland Road and Montague Street West

The council's response to the latest government guidance relating to Coronavirus (COVID-19): Safer Public Places - Urban Centres and Green Spaces in particular town centres. WBC will be introducing a number of measures to ensure public safety, support local business and reassure our communities.

Following a thorough assessment a number of initiatives will be introduced into Worthing town centre to allow for necessary social distancing at 2m. These will take the form of occasional on-road parking suspensions (to sufficiently widen pavements) and a number of temporary 'destination' road closures. In addition you will see immediate Covid-19 signage - work has already stated on these. They will act as a reminder to town centre visitors to maintain social distancing and to manage pedestrian flow.

Please find attached a map of the emergency works. You will notice there are three temporary road closures, Montague Place, Portland Road and Montague Street west. Businesses adjacent to the road closures have been written to and we are actively encouraging their feedback. Deliveries, waste collection and residential access will all be allowable although deliveries will be time restricted. These temporary road closures could be in place for up to 18 months, however these will be continuously reviewed to make sure they remain relevant for all concerned (aligned to the continued response to the pandemic).

Working with our colleagues in West Sussex County Council the emergency measures should be in place on or before 15th June 2020.

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Covid-19 Protection

Additional Driver & Passenger Protection

We are aware that drivers are taking additional steps to protect themselves and their customers during the COVID-19 pandemic including thorough cleaning regimes for their vehicle interior surfaces, where possible using EPOS machines rather than cash, providing disinfectant wipes after each journey and using an alcohol-based hand sanitizer with at least 60 per cent alcohol in their cars.

In addition to the standard precautions that taxi drivers should be taking during the Covid-19 outbreak there are a number of new products that have been launched to help Taxi Drivers further protect themselves and their passengers. Those Drivers that want to continue working in their licensed vehicle may wish to consider installing a shield between the front and rear passenger compartments for added protection.

There are a number of different such products on the market some of which can even be fitted to standard saloon vehicles. We are aware of a number of local suppliers and installers.

If you decide to install protective equipment you are advised that you must:

  • Provide details of the shield and how it will be fixed to the licensing office for approval
  • Notify the licensing office that you have:
    • installed the shield
    • your vehicle details and plate number
    • photographs of the installation
  • The shield can only be placed to separate the front and rear of the vehicle and must not divide the front passenger seat from the driver
  • Check your insurance will not be invalidated due to the vehicle alteration and obtain confirmation of this in writing from your insurance provider
  • Ensure that the shield is securely fitted to avoid passengers getting tangled or tripping
  • Ensure the installation does not interfere with the safety features in the vehicle

You should note that the equipment is fitted at the drivers and proprietors own risk. The details above should be sent to: 

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Hackney Carriage & Private Hire Licence Fees

As a result of efficiencies and new ways of working the Councils are please to announce that there are no increases proposed for driver or vehicle licences for the new financial year 2020-21 in Adur or Worthing.

Changes to the Local Government (Miscellaneous) Act 1976 by the Deregulation Act 2015 have been introduced with Driver licences now being issued for 3 years and Operator Licences for up to 5 years in line with the regulations.

However, due to the exceptional circumstances being experienced currently with regards to Coronavirus (COVID-19) the Councils have decided to put in emergency measures to assist drivers. One of which is that Driver's licences being renewed will still be issued for a 3 year period but only a third of the fee charged at renewal with the balance due at the beginning of the 2nd year so reducing the licence holder's up front cost.

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Safer Travel at Night - Advice for Drivers

Adur & Worthing Councils are working closely with the police to keep people safe when they are travelling, and to crack down on any illegal taxi and private hire activity that puts passengers at risk.

The trade is well aware of the dangers to the public posed by unlicensed vehicles and un-booked private hire vehicles. Our licensing officers work alongside the police to carry out vehicle and driver licensing checks, visit private hire operators, engage with the public and undertake other activities to detect drivers who are breaking the law.

The councils, when possible, will emphasis to the public the risks of using an un-booked private hire vehicle - including unlicensed bogus cabs and licensed private hire drivers who are touting or illegally plying for hire. Un-booked private hire vehicles are illegal, not insured to carry passengers, and pose a serious risk to their passengers - including serious crimes such as robbery, rape and serious sexual offences. The annual 'Getting Home Safely' campaign provides information on the rules for using taxi and private hire vehicles and encourages the public to use taxis or booked, licensed private hire vehicles.

As a licensed taxi or private hire driver you have a responsibility for ensuring that your passengers are safe when travelling in your vehicle. The way you interact with your customers affects the way that a customer feels about the journey they make with you. We expect the highest standards of conduct from licensed taxi and private hire drivers.

No form of sexual conduct between a licensed driver and a passenger is ever acceptable, even if it is consensual. Avoid any behaviour that could be considered to be of a sexual nature, no matter how well intentioned or harmless you think it is, as it will not be tolerated. This includes commenting on someone's appearance or looking at a passenger in a way that could make them feel uncomfortable.

We take this issue extremely seriously: all complaints and reports to us or the police will be fully investigated and appropriate action will be taken. A driver will lose their licence if they are found to have acted in an inappropriate way towards a passenger.

If you see or hear of any inappropriate driver behaviour, you can report it by calling our customer complaint line on 01273 263144 or email us on:

If you feel a customer may be in immediate danger, call 999.

Badges and driver IDs

Please remember that taxi drivers must wear their badge, and private hire drivers must wear their driver ID, at all times while working. This is a public safety issue as it is an important way for members of the public to identify you as a licensed driver.

The councils will take action against drivers who do not clearly display their badge or driver ID. If you are found to be working without your badge or driver ID, this breach of compliance may be subject to penalties and may lead to licensing action.

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Cross Border Hiring

Currently, PHVs can undertake bookings anywhere in England and Wales, provided:

  • The vehicle, driver and operator are licensed by the same licensing authority
  • The booking is accepted by the operator within this authority, regardless of where the driver and vehicle are physically located

This is commonly referred to as the 'triple licensing requirement' and could cause significant issues with enforcement, congestion, emissions and parking, as well as creating issues in neighbouring licensing authority areas.

A national change is required to address issues of cross border hiring which will otherwise further contribute to enforcement, congestion, pollution and parking issues.

The councils do not have powers to restrict this type of cross border operation and are currently raising these concerns with government to ensure we have appropriate controls.

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Hate Crime report it!

What is a hate crime?

A hate crime is any crime that is targeted at a person because of a hostility or prejudice towards that person because of:

  • Religion or belief
  • Disability
  • Race
  • Sexual orientation
  • Trans or gender reassignment, or
  • Alternative sub-culture

Drivers and members of the public should not have to tolerate it. You can report an incident of Hate Crime online on the:

Please always ring 999 in an emergency.

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Adur District Council and Worthing Borough Council are separate Licensing Authorities publishing their own taxi handbooks. Both Authorities in 2018/19 reviewed their handbooks after extensive public, trade and authority consultation.

As part of these reviews both Adur District Council and Worthing Borough Council considered their policies on CCTV provision.

There is now a compulsory requirement for all Adur and Worthing Hackney Carriages & Private Hire vehicles to have CCTV fitted. Worthing vehicles will be required to have CCTV installed by the end of September 2019 and Adur vehicles by the beginning of January 2020. Both Councils' Licensing Committees having resolved that in the interest of public safety CCTV should be compulsory in all licensed vehicles.

Members were keen that the requirement for CCTV to be installed was rolled out gradually to minimise the financial impact on members of the trade and, consequently, agreed an extended period for the trade to comply. Proprietors should be aware that replacement vehicles and vehicles being licensed for the first time will need to have had CCTV fitted at time of presentation for licensing.

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