Adur Homes - Code of Conduct for Contractors

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It's important to us that you are satisfied with any repairs we carry out on your property and so we try to ensure that all our contractors work to a high standard of customer service. We measure customer satisfaction in many ways, one of them is through our customer satisfaction surveys which are sent to residents for completion following a repair.

All of our contractors are obliged to:

  • inform you immediately if they are unable to keep an appointment
  • drive and park courteously at all times
  • introduce themselves to you clearly and carry identification which they show you
  • explain the work that they are there to do
  • behave in a polite and courteous manner
  • carry out the work to the highest standard
  • take care not to damage your property
  • protect your carpets and furniture if there is a possibility of dust or damage
  • think safety - ensure that nothing causes an obstruction or danger while works are in progress, for example they must not leave trailing wires and tools lying around
  • be aware of any potential fire risks while the works are being carried out, such as a lack of working fire alarms or rubbish obstructing the hallways, and report them back to us
  • not smoke or play radios in your property
  • respect your privacy and confidentiality at all times
  • not use any of your items in the property including electricity, gas, water, telephone, tea, coffee, unless they have your permission
  • inform you of the arrangements to complete the works if it has not been possible to complete the repair in one visit
  • clear and remove all waste at the end of each day or make collection arrangements
  • ensure that the property is left habitable, safe and secure

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Page last updated: 26 November 2021

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