Report a parking issue
Damaged or faulty parking ticket machines
Please report any damaged or broken parking ticket machines to us, telling us the machine's location and what's wrong with it:
- please contact the Parking Shop (NSL)
- NSL services aim to respond to a machine fault within 4 hours
Problem with a car park
Please report any problems with a car park, telling us which car park and what's wrong with it:
- please contact the Parking Team
Report an illegally parked vehicle
If you see a vehicle parked where it shouldn't be then you can report it to us. This might include vehicles:
- on a yellow line or on double yellow lines
- in a restricted zone
- without a valid permit
A Civil Enforcement Officer on duty nearby will be asked to visit the location and assess the situation. If necessary a Penalty Charge Notice (PCN) may be issued.
To report please call or email NSL email@example.com.
However, if a parked car is causing an obstruction, or is a danger to other road users please contact Sussex Police on 101, or report it via the Operation Crackdown website (click on: Anti-Social Driving - Report an Incident - What type of Anti-social driving? - and select "unnecessary obstruction" or other category).
Gypsies and Travellers
If the issue relates to Gypsies and Travellers please see our:
Report parking fraud or permit misuse
If you suspect someone of using a parking permit that they are not entitled to, or of misusing it, please report it to us via the Parking Shop (NSL).
If you suspect fraudulent use of a Blue Badge, please report it to West Sussex County Council:
Any allegation will be investigated in the strictest confidence.
Parking on grass verges or pavements
Faulty signs, road markings or potholes
Find out how to report a faulty sign, pot hole or other road surface issue, please see:
Make a complaint about a traffic warden (Civil Enforcement Officer)
If you wish to make a complaint or provide feedback regarding one of our Civil Enforcement Officers (CEOs) you need to contact NSL Services:
Make a complaint about a bailiff
If you wish to raise a concern about a bailiff in relation to a parking matter you will need to contact the relevant bailiff agency directly via their website:
To provide feedback regarding any other parking issue, please follow the link below. All complaints need to be made in writing:
Need assistance with this service?
Get in touch:
Parking permits and enforcement requests (NSL Parking Team)
Car parks and on-street parking (Adur & Worthing Parking Services Team)
Page last updated: 01 April 2022