Report a missed bin collection
If your bin wasn't emptied, you need to let us know within two working days.
If we missed your collection by mistake, we'll come back and collect it as soon as possible. We will not come back if it was not our mistake.
To report a missed collection, check you bin day and see any reasons why your collection might have been missed, see:
Some of the reasons why we may not have been able to empty you bin are:
- it was not your collection day - remember that your collection day will roll forward one working day after a bank holiday, see:
- it was not put out in time - bins should be out by 6:30am on collection day and may be collected up until 2pm
- it was not accessible or visible from the road - bins should be left on the kerbside nearest your property, and not be blocked in by a vehicle
- it was overfilled and the lid was up
- your waste was not in the correct bin. For example, there was general waste in your recycling bin, or soil in your garden waste bin. Please remove the incorrect waste and we will collect your bin on your next collection date. To check what you can put in your bins, see:
- there was additional waste left next to your bin - this will not be collected except for after bank holidays or over Christmas and New Year
- there were large, bulky items, such as furniture or large electrical equipment left out, see:
- the contents were frozen and stuck inside the bin. You can help prevent this by storing your bin in a garage or a sunny area, wrapping food waste in paper and placing a piece of cardboard at the bottom of the bin
- adverse weather has disrupted our service
- you have not paid for your garden waste to be collected, or renewed your annual subscription, see:
Need assistance with this service?
Get in touch:
Recycling, Refuse and Waste
Page last updated: 06 May 2025