Report a missed bin collection

If your bin wasn't emptied, you need to let us know within two working days.

If we missed your collection by mistake, we'll come back and collect it as soon as possible. We will not come back if it was not our mistake.

To report a missed collection, check you bin day and see any reasons why your collection might have been missed, see:

Some of the reasons why we may not have been able to empty you bin are:

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Need assistance with this service?
Get in touch:

Recycling, Refuse and Waste

Please use the form link (or the contact details) on the page above

Full contact details (Recycling, Refuse and Waste)

Page last updated: 06 May 2025

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