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Accessible and community transport

See also:

Dial-a-Ride and Community transport

Services for Adur residents

  • Adur Dial-a-Ride: provides a door-to-door service for anyone with a disability, whether this is hidden or obvious, in Adur who finds using public transport challenging - regardless of age. Bookings can be made for various activities, including shopping, visits to see friends or medical appointments; carers are also welcome to accompany passengers. The vehicles are specially adapted to help less-able passengers or those with additional needs and have lift platforms for wheelchairs. To book, please phone using the details below - allowing 24 hours before you wish to travel. The service is provided by Dial-a-Ride Southern Services across both Adur and Worthing, and additional destinations outside these areas are possible by request.
    See: Dial-a-Ride, Southern Services, website
  • Royal Voluntary Service - Coastal West Sussex: helps people to get out and about where mobility issues such as limited public transport can make it difficult to stay in touch with their local community. Typical journeys in either volunteers' cars or accessible vehicles can include getting to the shops, visiting friends and family and attending medical appointments. This service and vehicles available vary from area to area.
    See: Royal Voluntary Service, Coastal West Sussex, website

Services for Worthing residents

  • Royal Voluntary Service (previously the WRVS) - Coastal West Sussex: helps people to get out and about where mobility issues such as limited public transport can make it difficult to stay in touch with their local community. Typical journeys in either volunteers' cars or accessible vehicles can include getting to the shops, visiting friends and family and attending medical appointments. This service and vehicles available vary from area to area.
    See: Royal Voluntary Service, Coastal West Sussex, website
  • Worthing Dial-a-Ride: provides a door-to-door service for anyone with a disability, whether this is hidden or obvious, in Worthing who finds using public transport challenging - regardless of age. Bookings can be made for various activities, including shopping, visits to see friends or medical appointments; carers are also welcome to accompany passengers. The vehicles are specially adapted to help less-able passengers or those with additional needs and have lift platforms for wheelchairs. To book, please phone using the details below - allowing 24 hours before you wish to travel. The service is provided by Dial-a-Ride Southern Services across both Worthing and Adur, and additional destinations outside these areas are possible by request.
    See: Worthing Dial-a-Ride, Southern Services, website
  • Worthing Shopmobility: provides a range of mobility equipment to hire or buy including manual and powered wheelchairs, scooters and portable fold-up scooters (for hire) to anyone with a mobility problem as a result of permanent or temporary disablement, age, accident or illness. The service is available for use by both elderly and young alike.
    See: Worthing Shopmobility - on the Worthing Town Centre website
  • Other community transport providers: 
    See: Community and rural transport organisations - on the West Sussex County Council website

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Wheelchair accessible taxis

Wheelchair accessible taxi

Adur & Worthing Councils taxi fleets include 29 Wheelchair Accessible Hackney Carriage and Private Hire vehicles.

Both councils have a policy to increase this number and all new hackney carriage vehicle licences issued must be for wheelchair accessible vehicles.

Section 165 of the Act requires the drivers of those vehicles to carry passengers in wheelchairs and provide assistance to those passengers, and prohibits them from charging extra.

The requirements of Section 165 do not apply to drivers who have a valid exemption certificate and are displaying this notice in the prescribed manner.

When transporting a member of the public in a wheelchair the safety of the passenger is paramount.

Section 165 of the Equality Act 2010 places the following duties on drivers of designated wheelchair accessible taxis and private hire vehicles:

  • To carry the passenger while in the wheelchair;
  • Not to make any additional charge for doing so;
  • If the passenger chooses to sit in a passenger seat, to carry their wheelchair;
  • To take such steps as are necessary to ensure that the passenger is carried in safety and reasonable comfort;
  • To give the passenger such mobility assistance as is reasonably required.

The 2010 Act then goes on to define mobility assistance as assistance:

  • To enable the passenger to get into or out of the vehicle;
  • If the passenger wishes to remain in the wheelchair, to enable the passenger to get into and out of the vehicle while in the wheelchair;
  • To load the passenger's luggage into or out of the vehicle;
  • If the passenger does not wish to remain in the wheelchair, to load the wheelchair into or out of the vehicle.

However, the legislation goes on to state that drivers can refuse to carry a wheelchair even if the vehicle conforms to the accessibility requirements which apply to it, but only if it would not have been possible for the wheelchair to be carried safely in the vehicle.

This is complicated by larger electric wheelchairs and drivers have to consider the additional weight and whether specific anchorage points are required and those present are suitable.

Larger electric wheelchairs that have almost grown into mobility scooters cause drivers the main concern. In most cases it is impossible to secure a passenger on the largest wheelchairs/mobility scooters. These are often not provided with securing points for the reason that they are not designed for carriage in standard vehicles and in such cases a driver may have to refuse to transport them.

It is not reasonable to expect that all vehicles will be able to accommodate every non-standard wheelchair and it needs to be acknowledged that for some wheelchairs/scooters specialised transportation may be required.

Some of the Adur and Worthing based companies offering wheelchair accessible vehicles are listed below:

Adur:

  • T-Link: 01273 59 59 59
  • Arrow Private Hire: 01903 21 21 21

Worthing:

  • Wortax: 01903 230 302
  • Arrow Private Hire: 01903 21 21 21

See also: Taxis - Hackney Carriages and Private Hire Vehicles

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