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I have problems with my landlord

My landlord is the Council or a Housing Association

Please contact your Housing Officer in the first instance.

My landlord is a private individual or letting agency

My landlord is telling me I must leave

If you are renting your property from a private landlord, a Council or a Housing Association, and your landlord is asking you to leave, you should seek advice straight away. Housing Services will look into the reasons why you are being asked to leave and work with you and your landlord to see if you are able to stay in your home.

If your landlord does not live in your property with you, you will usually have a legal right to remain in your accommodation until your landlord has obtained a court order. You should not agree to vacate your property unless you have already arranged alternative accommodation to move to. You cannot rely on the Council rehousing you so you should seek advice about what to do.

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My landlord wants to move back into the property I rent

If your landlord needs to move back into the property you are renting, your landlord must give you a written notice. In most cases, after the notice has expired, your landlord will need to apply for a court order. If you receive a notice from your landlord asking you to leave your accommodation you should seek advice straight away.

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My landlord is not carrying out repairs

Landlords have certain obligations to carry out repairs but this may not cover everything that goes wrong. We can advise you whether your landlord is obliged to carry out certain repairs and in some cases, an officer from Environmental Health can come to visit you to establish whether there is any action that can be taken to put right the repair problems you have.

Your tenancy agreement may set out who is responsible if things go wrong. However, your landlord will always be responsible for the structure and exterior of the property, heating and hot water, basins, sinks, baths and toilets although there are exceptions if the tenant has caused damage. Tenants are responsible for the internal decoration, changing light bulbs and deliberate or accidental damage to other items (such as doors and windows). In some cases a landlord may repair items but then charge the tenant for the repair if the damage is caused by the tenant.

If a landlord wants to enter a property to inspect it or carry out repairs, the tenant must be given 24 hours notice. A tenant may agree to less notice if the problem is urgent.

For further information see housing repairs and report a problem.

See also: Advice and support for landlords

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My landlord wants more rent

If your landlord wants to increase your rent, there are three main ways in which this can be done lawfully:

  • Your landlord asks you to pay more rent and you agree and start paying an increased rent
  • Your landlord gives you a new tenancy agreement with a higher rent which you sign
  • Your landlord gives you a property notice of a rent increase under Section 13 of the Housing Act 1988

If you are receiving Housing Benefit and your landlord wants more rent, the increase may not be covered by Housing Benefit.

Please contact us for advice if you are asked to pay a higher rent that you may not be able to afford.

See also: Housing Act 1988 on the UK Legislation website

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My landlord is harassing me

If your landlord is coming to your property without any advance notice or is entering your property without your permission, this may constitute harassment. Other forms of harassment include interference with your gas or electricity supplies.

If your landlord is asking you to pay your rent or your do not have gas or electricity because you have not paid your bills, this will not constitute harassment.

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Advice for tenants who are being harassed or unlawfully evicted

Housing Services provide advice about security of tenure, rent and rent arrears, disrepair, possession, and recovery of deposits. In addition, local Councils have powers to prosecute landlords who may be committing certain offences against tenants. However, prosecution is always a last resort and Housing Services will always try to work with you and your landlord in the first instance to try to resolve any problems or disputes you may have.

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