Help with energy bills

Support with your utilities

Contact your energy, gas or water supplier as soon as you can if you are worried about any of you utility bills. 

Under Ofgem rules, energy suppliers must work with you to agree on a payment plan you can afford, including reviewing a plan you have agreed to before. You can ask for:

  • a review of your payments and debt repayments
  • payment breaks or reductions
  • more time to pay
  • access to hardship funds

Each energy supplier offers a scheme known as 'Priority Service Registration'. This is a free support service to help people in vulnerable situations. Each supplier keeps their own register and you need to contact them directly to get on it:

Heating your home and energy grants

The West Sussex Energy website has advice on heating your home safely and efficiently, and information about heating and insulation grants:

LEAP: The energy and money saving service

LEAP (the Local Energy Advice Partnership) is a free service that is helping people to keep warm and reduce their energy bills without costing them any money. Their website includes information on how LEAP works, if you are eligible, how to get support and what to expect from LEAP:

Warmer Homes

If you have a household income of less than £30,000 you might be eligible for free energy efficiency improvements for your home depending on its current energy performance. This website gives you more information and you can check your eligibility:

Water bills

The 'Water Sure scheme' is a scheme which might help you with your water bills:

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Page last updated: 04 October 2022

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