Appealing a Benefits decision
If you do not agree with a decision we've made about your benefit claim, you can ask us to look at it again.
You can appeal if you are:
- the claimant
- someone who the claimant has asked to act for them
- someone who has been appointed by us to act for the claimant
- a landlord, if the decision is that we can't pay the tenant's benefit to you
- someone who we decide is responsible for paying back an overpayment
How to appeal
In the first instance you can ask us for a more detailed explanation as to how we made our decision. You will need to contact us in writing within one month of the decision being made.
If you are not happy with our response, you can ask us to look at the decision again. This request needs to be made in writing, and you must contact us within a month of the explanation being given.
We will let you know what the outcome is. If the decision has been changed, we will issue new rights of appeal. If the decision is unchanged, you have the right to appeal again via an independent Appeal Tribunal. For more information about this please contact us.
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Page last updated: 19 November 2020