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ICT published information

Disclosure exemptions

Having carefully considered the matter, the Council has determined that some details of our ICT systems are exempt from disclosure under the following provisions of the Freedom of Information Act 2000.

The exemption has been applied where an * is shown.

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Section 43: Commercial interests

This exemption applies because the disclosure of the information would be likely to prejudice the commercial interests of the Council as divulging information about our systems setup may facilitate a crafted attack.

Knowledge of the specifics of systems (eg which O/S is being used; makes and models of firewalls etc.) simplifies the task of an attacker, and allows that person to tailor their attack method to suit the potential vulnerabilities of that particular system.

Whilst members of the public are entitled to know what systems the Council purchases using public funds, the Council needs to ensure the integrity of its systems is not compromised.

In view of the personal and sensitive nature of the data held in our systems and the benefit knowledge of the specific systems would have to an attacker, it is not in the public interest to disclose the information.

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ICT contracts and spending

ICT Contracts together with expiry dates and values can be found in the Councils' Corporate Contract Register - please note the exemption stated above that applies to some items listed.

Contracts and tender opportunities are can be found on the Current Tender and Contract Opportunities webpage.

ICT spending can be found with other Council spending on the Open Data / Transparency page.

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Infrastructure, devices and users

This information is published each year in April and updated every six months

For contract information see above.

Infrastructure, devices and users
ItemNo ofBrandServiceOperating systems
User accounts 751 Microsoft n/a n/a
Email accounts 1157 Google CTS n/a
Desktops 156 Dell Dell 5 year NDB *
Tablets 120 Samsung Vodafone *
Laptops 541 Dell Dell 5 year NDB *
MFDs 34 Ricoh n/a n/a
Telephones - Voip n/a Avaya West Pier n/a
Telephones - PBX n/a Avaya West Pier n/a
Telephones - Smartphones 485 Samsung Vodafone *
LAN N/A * n/a n/a
WAN N/A Capita MSP Capita n/a
Broadband provider N/A Virgin Media * n/a
Physical and virtual servers 160 Dell / VMWare n/a *
Routers and Switches 123 * n/a n/a
Backup solutions 1 * n/a n/a
Storage 3 * n/a n/a
Security / cyber solutions 9 * n/a n/a
ICT service provider 1 In house In house n/a

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Council serviceSupporting system(s)
Corporate (throughout the Council) Database Products - Microsoft Access, Oracle and MS SQL
CRM Software - Salesforce
Business Intelligence Systems - Crystal Reports / SAP Business Objects
Web Content Delivery -T4 SiteManager and Wordpress
Eforms - TopLevel
Low Code Development Platform - Mats
Health & Safety - T100
Finance & Accounting Systems FMS - TechOne
Human Resources HR System - ResourceLink
Employee Self-Service - MyView
Reporting - IBM Cognos
Revenues & Benefits R&B Management - Capita Academy
EDRMS - Information@Work
Document Templating - ProPrint
Planning (Development Control) Uniform Idox
Local Land Charges Northgate M3PP
Environmental Health Northgate M3PP (till Oct 2020)
Tascomi (Post Oct 2020)
Address Management (LLPG) iManage
Licensing (including Taxi, Alcohol, etc) Northgate M3PP (till Oct 2020)
Tascomi (Post Oct 2020)
Housing Private Sector Housing - Northgate M3PP
Managed Housing (Adur) - Orchard Housing
Property Asset Management - TechForge
Waste Management Internally Developed Solution
Elections Xpress Electors
Museum (Catalogue and Archive) Calm
Facilities Management Buildings Management - Recorder
Tree Management Arbortrack
Cemeteries Bacas
Allotments Colony
Legal Services Iken

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