Adur & Worthing Councils introduces new opening hours

Released: Tuesday, 06 February 2024

Adur & Worthing Councils is changing its opening hours to reduce call waiting times and provide a better service to residents that need to speak to us.

From Monday 19th February 2024 our customer service opening hours will be changing to 9am to 4pm Monday to Friday with a one-hour closure between 1pm and 2pm every day.

On Thursdays the opening hours will be 9:30am to 4pm with a one-hour closure from 1pm to 2pm, but 9:30am to 1pm on the last Thursday of each month.

The new opening hours will give customer service staff dedicated time to carry out essential training and administration tasks away from the phones, meaning they can stay up-to-date with the latest information and help residents more efficiently.

More of our services are now available online, including recycling and waste, council tax, benefits, housing and planning, meaning you can find answers to your questions 24-hours-a-day, seven-days-a-week without needing to call.

A new online form has been created to answer some of the most frequently asked questions, so you can request a call back if you can't find an answer to your specific query.

Cllr Carson Albury, Adur's cabinet member for Adur Homes and customer services, said:

“As a council our primary focus is always on how we can best support our residents, while looking after our staff. By having dedicated time for training, staff will be able to answer questions more quickly and reduce call waiting times for residents.”

Cllr Emma Taylor-Beal, Worthing's cabinet member for housing and citizen services, said:

“Having more online services for those who wish to help themselves at a time that suits them, frees up more time for the teams to help those who are unable to access the internet or simply prefer speaking to someone in person.”

To see the new opening hours and online form, see:

For online services or to sign up for a personalised online account, see:

Photos: The Shoreham Centre, Portland House and Worthing Town Hall

The Shoreham Centre, Portland House and Worthing Town Hall


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Page last updated: 13 May 2024

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