Adur and Worthing residents encouraged to sign up for paperless bills

Released: Wednesday, 03 January 2024

Residents are being encouraged to help us cut costs and reduce our impact on the environment by signing up for paperless bills.

Every March we post out 82,000 Council Tax bills to residents and spend over £76,000 on printing and postage costs for annual billing - money that could be spent on frontline services.

You can opt out of receiving a paper copy of your Council Tax bill by signing up for bills via a personalised online account - it only takes a couple of minutes to do.

Through your online account, you will be able to view and download a digital version of your Council Tax bill as well as make payments.

You will also be able to view details of any benefits you are claiming, including Council Tax Support and Housing Benefit, as well as tell us about any changes in your circumstances.

Businesses can also use an online account to view and pay their Business Rates.

More of the councils' services are now available online, including recycling and waste, streets and travel, housing and planning, meaning you can find answers to your questions 24-hours-a-day, seven-days-a-week.

For complex queries, you can request a call back from our contact centre and those who cannot or do not want to use online services will still be sent paper copies of their Council Tax bills.

Cllr Carson Albury, Adur's cabinet member for Adur Homes and customer services, said:

“Like most organisations, many of our services are going digital - meaning residents can access important information at any time of the day without having to call us.”

Cllr Emma Taylor-Beal, Worthing's cabinet member for housing and citizen services, said:

“We send out thousands of paper Council Tax bills every year, many of which end up straight in the recycling bin. By going paperless, residents will be able to help us cut costs and lessen our impact on the environment.”

To find out more visit Revenues & Benefits self service.

Hands holding a mobile phone - view your council tax online (Canva)

(PR24-002)

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Page last updated: 21 February 2024

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