Hundreds of Adur and Worthing residents save money on water bills

Released: Tuesday, 10 October 2023

Hundreds of people across Adur and Worthing who are struggling to cope with the cost of living have had their water bills cut thanks to a new council initiative.

We have partnered with Southern Water, Policy in Practice and the TellJO service to get extra help to some of the most vulnerable members of the community.

In June this year Shoreham-based TellJO began contacting residents in Adur and Worthing who receive council tax support and housing benefit to try to identify those vulnerable to debt and find ways to tackle the root causes of the problem.

More than 500 people were subsequently referred to Southern Water to see if they were eligible for additional assistance, including access to a hardship fund, discounts on their bills or to agree a payment scheme for arrears. In total, those referred to Southern Water have saved more than £16,000 so far.

TellJO also conducted wellbeing calls with more than 350 people and was able to offer additional support including grant and benefit advice as well as referrals to debt advice providers and the council's housing and wellbeing departments. Help with energy bills was also offered, including referrals to the energy network priority service register for older people or those with a disability.

The residents contacted by TellJO were identified as part of our Proactive initiative using pioneering database technology developed by Policy In Practice, a social policy software and analytics company.

This technology allows us to identify at an early stage people who may not be coping financially and offer appropriate help quickly and efficiently.

Cllr Kevin Boram, Adur District Council's cabinet member for communities and wellbeing, said:

“Our Proactive project allows us to target help towards those who are most likely to benefit from it. It's extremely rewarding to hear how this partnership was able to save people real money on their water bills.”

Cllr Carl Walker, the Deputy Leader of Worthing Borough Council, said:

“There is help available for people that are struggling with the cost of living, but many people still don't realise that they are eligible for support. Through TellJO we have been able to help people not only save money on their bills, but access grants, benefits and wellbeing advice too.”

To find out more about accessing help from Southern Water see:

For more help available with the cost of living see:

Tap running water (Canva photo)


Back to top

Page last updated: 20 February 2024

Back to top