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Assisted collections

Who we can help with an assisted collection

Elderly and infirm residents may request an assisted collection for their domestic waste if they find it unmanageable.

Assisted collections are normally only available where no able-bodied person lives at the address who could reasonably be expected to get the bins to the designated collection points.

Assisted collections are dealt with on a case by case basis and will normally require a visit from a council officer who will assess the individual's need and the practicalities of collecting the bins from a designated point. These details will be agreed during the visit.

In some cases, assisted collections can be offered for temporary periods to deal with a short-term problem, such as medically related issues.

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Apply for an assisted collection

To apply please fill in our online form:

It may be necessary to obtain further advice from the resident's GP to ensure that the needs are met. In some cases we may also need to carry out a risk assessment to ensure that the crews can safely collected from any proposed alternative collection point.

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Cancel or change existing assisted collection

When circumstances change with your ability to place your bins out for collection (e.g. recovery from an injury, or worsening of condition), householders should contact us to change or cancel the agreement. 

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