Adur Homes tenants to be asked what they think of their area
Released: Friday, 06 October 2023
Every Adur Homes tenant is to be asked what they think about where they live - and what Adur District Council can do to make things better.
We're launching the annual survey to get a better understanding of what the residents living in our properties think and feel.
We have more than 3,000 homes across Sompting, Lancing, Shoreham, Southwick and Fishersgate and want to make sure our residents all have good, safe and sustainable properties as well as accessible open spaces and amenities nearby.
The survey will be sent to every Adur Homes tenant in the next few days. Some tenants will also be phoned by Acuity, our partner for this work.
We referred ourselves to the Regulator of Social Housing in February this year because we were concerned that some of our homes were not of a good standard.
Since then we have been working with the regulator as we deal with the maintenance and health and safety issues in the properties.
A key target for us is to improve our relationship with our residents so that they feel comfortable raising issues with us, so that improvements are made.
A series of events have been held across the district in which councillors and our officers have met with Adur Homes residents to talk with them about issues where they live.
In particular, residents have spoken of their frustration at our response to issues and complaints as well as the way we have communicated with the community before now.
Cllr Carson Albury, the council's cabinet member for Adur Homes and customer services, said:
“The sessions we've had have been very positive and constructive, even when residents have been very critical of the council.
“We know that for too long we have not done enough to help our tenants and leaseholders, which has damaged the trust and confidence they have in us and what we're trying to do.
“We have to rebuild that trust and the new survey will play an important role in showing that we are listening to our residents and acting on their concerns.”
As well as launching the survey, we will begin creating new residents' groups to give tenants more of a voice in how their area is redeveloped.
More community drop-in sessions will also be held for locals to meet with our officers and councillors to discuss ongoing issues where they live.
Page last updated: 04 December 2023