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Easy simple way for Adur Tenants to report repairs

Released: Monday, 08 April 2019

Thousands of Adur Homes tenants and leaseholders will be able to report repairs in a simple and quicker way thanks to the launch of a new online portal.

Following feedback from customers, Adur District Council has made it easier for residents to log requests for work to be carried out on local authority properties.

In just three simple steps, tenants can use their computer or phone to report items that need fixing and then book a date and time for the appointment which suits them.

An online tracker will also keep residents informed of progress on the work along the way leading to considerable improvements in customer service.

Councillor Carson Albury, Adur District Council's Executive Member for Customer Services, said:

“I'm delighted that we can launch this online repairs portal for Adur Homes tenants.”

“We know from speaking to some of our 3,000 or so residents in our homes that fixing issues quickly and efficiently will make the world of difference.”

“This new online tool will be a win-win for us all - not only speeding up how we deal with enquiries, but saving tenants time in reporting allowing them to easily provide feedback.”

Developed in-house by the Council, the portal was created after a survey of more than 1,000 tenants indicated their number one priority was getting repairs right first time.

To log a problem tenants can use their computer, tablet or mobile to go online before following the three step process to report a repair at a time which is best for them. Phone lines are still available.

Councillor Angus Dunn, Adur District Council's Executive Member for Resources, said:

“This new portal is part of an ambitious roll-out of digital services which means that residents can carry out a number of simple tasks in just a few clicks on their computer or phone.”

“The technology benefits both residents and council staff, driving down costs and resulting in overall improvements to our service.”

To access the portal, visit: www.adur-worthing.gov.uk/repairsportal

PR19-064 - Cross section of a house

(PR19-064)

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