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Digital drive by councils sees raft of new online services

Released: Thursday, 01 November 2018

Have you seen any graffiti, fly tipping or overflowing bins in Adur & Worthing? If so, you can now easily report them online via the councils’ website.

The ‘street scene’ reporting service is just one of a range of new online council services which include reporting missed bins, ordering domestic clinical waste collections and requesting Adur council house repairs.

The new services are part of a digital drive by the councils which has put Adur & Worthing at the forefront of online service provision.

Councillor Edward Crouch, Worthing Borough Council’s Executive Member for Digital & Environmental Services, said:

“We are rolling out digital services across the councils with the idea that they become part of residents’ everyday lives just as other non-council services have.”

Councillor Angus Dunn, Adur District Council’s Executive Member for Resources, said:

“This new ambitious roll-out of digital services will benefit both residents and council staff, bringing about many cost-saving efficiencies and improvements to services.”

The ‘street scene’ online service also includes reporting dirty streets and paint spillages, whilst as well as making an online request to replace a damaged or stolen bin, residents will also soon be able to request via the website a larger bin for households of more than five people.

The clinical waste collection is for items such as bandages, incontinence pads, needles and stoma bags. Customers are also now able to request, change or cancel this collection via the website. 40% of requests now come through the online self-service which went live in August.

The housing repair booking system, which is expected to considerably improve the council’s service, gives residents greater control over making arrangements for non-urgent repairs. Residents will be able to book a particular slot, and also give feedback on the visit. The service is extremely easy to use; residents don’t need to register or use a password, and are sent confirmation of their booking by email or text. Only emergency repairs need to be reported by phone.

Councillor Carson Albury, Adur District Council’s Executive Member for Customer Services, said:

“We have listened to residents and developed new online services which are very easy to use and will take much of the stress out of reporting issues and requesting services. It will hopefully lead to their increased use, and also to significant savings for the councils.”

Councillor Heather Mercer, Worthing’s Executive Member for Customer Services, said:

“We encourage residents to use these services and to take advantage of the ease with which they can now report issues and request services online. Making them available online is designed to both increase uptake and at the same time reduce costs for the councils.”

Links to all the services:


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