Licensing - Coronavirus update
Due to the Coronavirus (COVID-19) pandemic members of the licensing unit are not always present in the office at the moment. The team is working but often remotely in accordance the Government's advice.
The Licensing Authority has put in place plans to minimise disruption to businesses and being a statutory function the authority will continue to provide a service though the methods by which it is delivered may change during this period.
Please Note: We appreciate that these are extraordinary times but licences should be kept up to date and where necessary renewed if at all possible. Please do not allow your licence to expire, if you are not able to follow the advice below please contact the licensing unit and we will do all we can to assist you.
Please Note: That the situation is constantly changing and some of the information here may be subject to change. We will do our best to keep you informed but we appreciate your understanding and patience at this time.
For holders of Taxi Licences see also: Driver and Vehicle Licences Coronavirus update
Business Support: The government has introduced a range of financial measures to help businesses deal with the Coronavirus (COVID-19) and the Council has compiled a brief guide to the support that is available for businesses and the contact details of the institutions and organisations that can help you.
Business Advice: The Councils' Public Health and Regulation Team has issued some useful advice directed at food businesses and non-food businesses regarding: Food Safety; Health & Safety; infection control and Coronavirus (COVID-19).
Stress, Anxiety and Mental Wellbeing: In the current Coronavirus (COVID-19) lockdown many of us are experiencing stresses and concerns never experienced before. If issues are becoming overwhelming there's no shame in reaching out for help if you are feeling stressed, depressed or experiencing suicidal thoughts in some form. If you’re not sure of who to reach out to in your community there is an organisation based in Brighton that can provide help. The organisation is called 'Grassroots' and their 'Find Help Now' pages can guide you in finding a national or local support service that is right for you.
Adur and Worthing COVID-19 Key Update
Safely reopening Businesses in Adur & Worthing
As restrictions ease and venues reopen in line with the government roadmap it is essential that we have the right tools in place to help prevent transmission of COVID-19.
As always, the Public Health & Regulation team will look to work with businesses in our local area to provide clear and practical advice so that the economy can be reopened and employees and customers can be kept safe.
Some of that advice is included here, along with information which the government asked us yesterday to circulate to you. Full comprehensive information on reopening can be found at the Councils COVID business advice page -
The public health and regulation team are also happy to deal with any direct queries you may have via the following:
- 01903 221064 (office hours only)
Collection of Contact Details Regulations
These regulations are essential for enhanced contact tracing and will support local teams to respond to clusters and outbreaks in their area as England exits lockdown. If your business or venue falls into one of the sectors or categories that should provide a customer log, then you must display an NHS QR code poster at your venue. This applies if you provide:
- hospitality services, including pubs, bars, restaurants and cafés.
- tourism and leisure services, including hotels, museums, cinemas and amusement arcades.
- close contact services, including hairdressers, barbershops and tailors (including mobile close contact businesses)
- community centres, libraries and village halls.
The Regulations were amended 29th March 2021 and you must now request that every individual scan the NHS QR code or provide their contact details upon arrival, not just the lead member of the group.
You should make sure that all your staff have been notified of this change.
Exemptions include children under the age of 16 and people entering the venue for drop off / takeaway only.
Before reopening your venue, you must make sure that you understand your obligations to:
- Display an official NHS QR code poster
- Request that all customers and visitors scan the NHS QR code or provide their contact details
- Keep a record of all staff including shift times
- Provide an alternative method to collect contact details which doesn’t require ownership of a smartphone (advance bookings where contact details are provided can serve as the source of this information)
- Keep information securely for 21 days before destroying it, and provide it to NHS Test & Trace if requested
- Hospitality venues only must also take reasonable steps to refuse entry to those who refuse to participate. This means you must to the best of your ability comply with the requirement to refuse entry and you should satisfy yourself that you have done all that could reasonably be expected.
The government is taking these steps because as COVID-19 prevalence drops, enhanced contact tracing will become increasingly important in enabling local teams to respond to outbreaks quickly.
How is the information used
NHS Test and Trace will use contact tracing information to identify venues where other individuals present may have been exposed to COVID-19 and need to be contacted.
If this happens, your venue will be contacted to request your logbook and you will be given detailed instructions about how to do this at the time, as well as further guidance and support about what this means for your business. Your venue will not automatically need to close, and your venue will also not be
named when we contact individuals.
Individuals will be contacted with a ‘warn and inform’ message – this is not an instruction to self-isolate; it simply reminds individuals to follow guidance and look out for symptoms.
Do not be concerned if you are not asked to share your logbooks – this simply means that we have not identified multiple positive cases linked to your venue. It is still essential to maintain logbooks or NHS Test and Trace cannot contain outbreaks where they do occur.
Further guidance on the requirements can be found here:
The Information Commissioners Office (ICO) has produced guidance to ensure you are GDPR compliant when collecting and storing contact details:
Compliance checks on venues will commence from 12 April 2021 (for those businesses able to reopen - and from May for all other venues). Please ensure that you are complying with the Collection of Contact Details
Regulations in preparation as breaches of these requirements will result in penalties.
As part of a government drive to encourage everyone who does not have coronavirus symptoms to get tested twice a week, businesses with 10 or more employees who cannot work from home can register for the Government COVID-19 workplace testing scheme (closes Monday). The scheme is free and open to businesses registered in England.
Register via www.gov.uk/get-workplace-coronavirus-tests
From today (Friday 9 April), home testing is also being made available to everyone in England. Kits can be ordered to your home or to a local site
- By calling 119
Temporary open air structures
Outdoor structures with a roof or ceiling, must meet the same requirements as the Smoke-free (Premises and Enforcement) Regulations 2006.
- A 50% total open wall area (known as the “50% rule”).
- In determining the area of the wall opening, no account can be taken of openings in which doors, windows or other fittings that can be open or shut.
- Taking any two sides off of a square gazebo, or a long and a short side from a rectangle one, would be satisfactory, but these sides must not be put back while customers are present.
- It is best practice that the opened sides of the structure are 1.5m away from other walls, windows and doors.
If you have questions around this please contact us so we can support you and your businesses.
Pavement licence scheme
Public houses, restaurants, cafes and other food establishments can now apply to the Councils for a licence to place tables & chairs outside their premises for customers to sit to consume food and drink. To support
businesses bounce back from COVID the annual fee has been waived. We strongly recommend that businesses secure their licence as your Public Liability insurance may not cover an outside area on the highway/pavement
on which you have placed tables & chairs, but are not licensed to utilise.
For more details visit: www.adur-worthing.gov.uk/aboards-tables-chairs/
Following the Prime Minister’s Lockdown Roadmap announcement last week, we wanted to provide you with the following update which provides further details on how this could impact our communities. It also provides a range of important information to support your business - which includes accessing funding grants - in these difficult and challenging times.
If you would like ongoing updates regarding funding and other related news please sign up to our business newsletter:
National Lockdown - and restrictions gradually easing
Adur and Worthing - along with the rest of England - continues to remain under national lockdown restrictions which means that everyone must stay at home to protect the NHS and save lives.
However from Monday (8th March) people in England will see restrictions start to lift as part of the first stage of the government’s roadmap. This means:
- People will be allowed to leave home for recreation and exercise outdoors with one person from outside their household.
- Care home residents will be allowed one regular visitor.
- All children and students return safely to face-to-face education in schools and colleges (this includes after school clubs)
Further restrictions are set to lift later this month, meaning from 29th March the following will be allowed:
- Social contact - outdoor gatherings (including in private gardens) of either 6 people (the Rule of 6) or two households will also be allowed.
- Outdoor sports facilities (tennis / basketball courts / open-air swimming pools) can reopen and formal organised outdoor sport to restart.
- Travel - the ‘stay at home’ rule will end but people will be encouraged to remain working from home and keep journeys to a minimum
A key date for all of our communities is 12th April, which is the earliest date for the second step of the roadmap. This will see the reopening of non-essential retail, personal care, leisure, community centres and libraries - effectively marking the reopening of our town centres. We will work with businesses to support our local economy while ensuring customers and employees keep safe (see reopening safely section below).
It is important to underline that dates remain indicative only and the government will continue to review all restrictions to ensure there is no surge of COVID infections.
For the latest guidance see:
Local Infection Rates
Rates in Adur and Worthing remain low and the general trend, like the rest of West Sussex, is downwards. However, the most recent national COVID figures (based on data from last week) show a small increase in cases in Worthing.
These relate to a few isolated outbreaks in a small number of workplaces across the borough. These have been identified and acted upon in order to contain further spread - in part due to the individuals involved getting tested and following isolation guidance.
Given rates are recorded on a per 100,000 basis, we know that in smaller populations like Worthing, a small number of extra cases can lead to dramatic changes in rates.
It's important to remember that rates will fluctuate over time. What is important is that people with symptoms get tested and, if positive, then isolate.
We will continue to work with West Sussex County Council and the NHS to provide support to our local communities, prevent the spread of COVID-19 and help our area bounce back from the pandemic.
COVID advice, guidance and regulation
The Councils’ Public Health & Regulation team continues to provide comprehensive advice and support to businesses, organisations and the community so that premises can open safely. This includes:
- Ensuring that businesses and organisations permitted to open are COVID secure.
- Ensuring that relevant businesses and organisations comply with the national lockdown restrictions (in conjunction with Trading Standards).
If you have any questions or in need of specific advice do contact the team via:
- or call 01273 263331
Sussex Police has responsibility for enforcing rules regarding gatherings in open spaces. You can report these by calling 101.
Covid Information Officers
Adur & Worthing Councils has 3 Covid Information Officers. These should be your first point of contact for enquiries:
- West Worthing:
Timothy Start - firstname.lastname@example.org or 01273 263345
- Worthing Town Centre, Broadwater, Findon Valley:
Charlie Gerrard - email@example.com or 01273 263346
- Adur and Central Broadwater:
Lorraine Taylor - firstname.lastname@example.org or 01273 263347
and will act as the main point of contact for any Covid-19 related enquiries and complaints from businesses, communities and voluntary groups. In addition they will monitor the local community to proactively identify any non-compliant businesses. Engage with the local community and signpost any relevant and up to date guidance as well as proactively offering advice and support.
In addition they will be key in identifying sector specific support requirements in relation to the “Roadmap” to enable focussed support to the relevant business sectors and liaise with trade and business associations, Town Centre Initiative (Worthing) and with key voluntary sector groups
The will also ensure that serious business infringements are escalated to the correct Enforcement Authority for enforcement action.
Detailed advice to support your business in reopening after lockdown is available on the dedicated Covid Business Advice on our website:
We are currently awaiting information from the Government on business sector specific guidance for reopening. Until the relevant legislation relating to this is published, the current guidance remains in place.
Some useful current information regarding the re-opening of businesses whilst remaining COVID compliant is listed below:
- Workplace Ventilation (HSE updated guidance)
- Covid-19 checklist Template ( Adur and Worthing), which is good for small and micro businesses
- Covid-19 Risk Assessment (HSE), a very useful tool for businesses
- Covid-19 Working Safely Guidance (HSE)
- Definition of enclosed areas (definition) under The Smoke-free (Premises and Enforcement) Regulations 2006, https://www.legislation.gov.uk/uksi/2006/3368/regulation/2/made
If you are planning to utilise outdoor areas, for when the roadmap to recovery allows for this, make sure that the area is compliant. For example, placing a marquee in an outdoor space would not comply as the marquee would be classed as enclosed.
- Legal requirements regarding Face coverings within a relevant area:
For businesses that have been closed for a substantial period there can be an increased risk of waterborne pathogens such as Legionella bacteria being present. As a result, it is essential that water systems of businesses closed during lockdown are not put back into use without considering the risks of Legionnaires' disease.
Before re-opening your business you must consider this risk and what controls you need to put in place. You can find guidance about legionella and reopening safely on the CIEH website (link below)
COVID grants for your business
The Councils continue to distribute a range of government grants to support businesses impacted by COVID. Full details are available on our website - www.adur-worthing.gov.uk/coronavirus/business-support
Following the Prime Minister’s announcement on 22nd February, businesses still mandated to close as a result of the ongoing lockdown, will be issued further lockdown funding under the Local Restrictions Support Grant. This covers the period 15th February to 31st March 2021.
We are also waiting on further guidance on the grants announced in the Budget. Information will be posted on our website in due course.
Any queries about grants or other impacts of COVID can be submitted to:
Testing information for Residents and Businesses
- Those with symptoms: Those with symptoms (high temperature / new continuous cough / loss or change to your taste or smell) should book a test by visiting www.gov.uk/get-coronavirus-test or calling 119.
- Businesses (asymptomatic): If you have more than 50 employees and they are unable to work from home, you can apply for free lateral flow tests, up until 31 March 2021. Register at www.gov.uk/get-workplace-coronavirus-tests. Government advice is for businesses with fewer than 50 employees to request access to the community testing scheme.
- Community testing (asymptomatic): West Sussex County Council, in collaboration with partners, have had their community testing plan approved and hope to roll out the service this month. The plan will deliver lateral flow testing quickly and effectively to priority groups critical to supporting West Sussex communities and economy, even if they are displaying COVID symptoms. Full details can be found on their website - www.westsussex.gov.uk.
- West Sussex County Council Community Hub (COVID 19): is available every day (including bank holidays), providing help to anyone that needs help with food, utilities bills or heating. This is open each day from 8am to 8pm. Visit: https://www.westsussex.gov.uk/fire-emergencies-and-crime/coronavirus-covid-19-advice-and-information/community-hub-covid-19/ or telephone 033 022 27980
- Employment advice and support: we have information and guidance on everything relating to work, including work support, dealing with money, wider wellbeing issues and the opportunity to speak to an employment advisor. These resources are online at www.adur-worthing.gov.uk/help-to-work/
- Self-Isolation Payments: £500 self-isolation payments may be available to anyone who has been told to self-isolate by NHS Test and Trace, either because they've tested positive or are the close contact of a positive case. Further details can be found here.
- Wellbeing and mental health: for any help in relation to health and wellbeing or help with finances you can access a referral form at this link: https://www.adur-worthing.gov.uk/community-wellbeing/
This page also contains details on mental health and emotional wellbeing.
As always your cooperation is very much appreciated. If you have any questions on any of the above please contact:
Adur and Worthing Tier 5 Restrictions: Stay at Home
Adur and Worthing along with the rest of the country remains in Covid Tier 5 - Full National Lockdown.
Living & working in Tier 5 means you must stay at home. People in England can only go out for essential reasons. HM Government has stated that the single most important action we can all take is to stay at home to protect the NHS and save lives.
Amendments to The Health Protection (Coronavirus, Restrictions) (All Tiers) (England) Regulations 2020 came into force on the 6th January, they imposed closures and restrictions upon a number of businesses (also known as National Lockdown 3).
The new Tier 5 lockdown means you must stay at home and only leave for the following specific reasons:
- To go to work or provide voluntary or charitable services, if you cannot reasonably do so from home - this includes key workers and those in the construction industry.
- To shop for food and/or medicine for yourself or a vulnerable person.
- To provide care or help to a vulnerable person.
- To exercise – see below for specific rules.
- To seek medical care or an appointment or avoid injury, illness or risk of harm, including domestic abuse.
- To meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one.
- To attend education or childcare if you are eligible (children of key workers or vulnerable children)
- Outdoor exercise with one person from another household. This should be limited to once a day and you should stay in your local area. You can meet a personal trainer outside.
- Socialising outside is allowed only with people from your household or bubble. Stay 2 metres from anyone not in your household.
- Sporting venues including pools, gyms, tennis courts and golf courses will close, but playgrounds will remain open.
The Tier 5 restrictions require that all non-essential retail, hospitality and personal care services (such as hairdressers and salons) must shut and must remain closed.
Essential retailers including supermarkets, pharmacies, garden centres, and builders’ merchants, are permitted to stay open.
Businesses which must close & those that may remain open:
To reduce social contact, the regulations require non-essential businesses to close and impose restrictions on how some businesses provide goods and services. Here is a list of businesses effected:
Tier 5 financial support
Businesses affected by the Tier restrictions and businesses required to close will be eligible for grants and various financial support packages. A&W Councils are overseeing the distribution of a range of government grants to support businesses impacted by COVID, which includes further funding in relation to the ongoing Tier restrictions. Details regarding the various schemes can be found at:
- Govt UK: Coronavirus Financial Support for Businesses
- Govt UK: Support grants for closed businesses
- A&W Councils: Covid-19 Business Support
The Councils are overseeing the distribution of a range of government grants to support businesses impacted by COVID, which includes further funding in relation to the ongoing Tier restrictions. Any business can apply to the Additional Restrictions Grants
This is a discretionary pot, as part of the West Sussex wide scheme and we encourage businesses to review the guidance and, if deemed applicable, to submit an application. Applications for this grant close at midnight on 31st January 2021. Further rounds may be available.
Any queries about this grant or other impacts of COVID can be submitted to: email@example.com
If you would like ongoing updates regarding funding and other related news please sign up to our business newsletter - www.adur-worthing.gov.uk/business-sign-up.
Wherever possible please make your application & any payment through the Council's on line facilities. If you cannot use the on line facilities then please scan or photograph your completed application form and accompanying documents and email to: firstname.lastname@example.org or if relating to taxi licensing to: email@example.com
If none of the above options are suitable you can still post by hand or send by post your documentation - place the completed forms in an envelope and mark to the attention of:
- The Public Health & Regulation Licensing Unit, 44 Portland House, Richmond Road, Worthing, BN11 1HS
On receipt and processing of your application you will be telephoned to make any required payment over the phone.
Credit and Debit cards must not be scanned and sent to the licensing office, an officer will be in touch to process a payment over the phone; however; there may be a delay in this part of the process but this will not affect the application date.
Applications will be processed and your licence & any receipt will be sent to you by email and a copy posted at a later date if requested by the applicant.
* Please note documents posted to the Licensing Unit will be scanned and stored securely until they can be returned.
Please Note: Whilst members of the Licensing Unit are not always present in the office the team are working remotely and will be able to deal with any queries or problems you have. Please contact firstname.lastname@example.org, or for taxi queries email@example.com leaving your telephone number and a brief outline of your issue and a member of the team will contact you as soon as possible or within 5 working days.
Advice for Licence Holders and Applicants
Adur & Worthing were placed in Tier 5 Coronavirus Restrictions on 6 January 2021 : Stay at Home
The government has had in place restrictions of one type or another for a number of businesses since March 2020 in order to reduce the spread of the virus. To date compliance has generally been excellent but businesses that breach regulations will be subject to prohibition notices, potentially unlimited fines and the loss of any licences they hold.
HM Government's advice to tackle the Coronavirus (COVID‑19) Pandemic is:
- Stay at Home
- Stay Alert
- Work from home if you can
- Limit contact with other people as prescribed by the local Tier level
- Keep your distance if you have to go out (2 metres apart where possible)
- Wash your hands regularly
- Do not leave home if you or anyone in your household has symptoms
Covid advice, support, guidance & regulation
The government has put in place measures to support businesses affected by the virus. There is advice on making your business Covid Secure. A&W Councils Public Health & Regulation team are happy to provide advice and support around COVID-19. If you have any questions or in need of specific advice do contact the team via:
- or call 01273 263331.
Breaches to Regulations
Sussex Police has responsibility for enforcing rules regarding gatherings in open spaces. You can report these by calling 101.
West Sussex Trading Standards are responsible for enforcing of the closure of non-essential businesses. You can report an incident via WSCC Trading Standards on line portal
For those working in Worthing, you will have seen that we have brought back the Taxi Marshals over the Winter period to help focus on COVID safe practices, using specific COVID funding from the Government. However, with the introduction of Tier 5 lockdown restrictions this service was suspended until the lockdown is relaxed and the evening economy reopens.
As a helpful reminder, the government’s most recent advice remains:
- Wash hands - keep washing your hands regularly
- Cover face - wear a face covering in enclosed spaces
- Make space - stay at least 2 metres apart (or 1 metre with precautions)
- Get tested if you display symptoms (high temperature / new continuous cough / loss or change to your taste or smell) by visiting https://www.gov.uk/get-coronavirus-test or call 119.
A range of support is also available locally for those in need:
West Sussex County Council Community Hub (COVID 19) - is available everyday focusing on providing help to anyone that is vulnerable that needs help with food, utilities bills or heating. This is open each day from 8am to 8pm. Call 033 022 27980
Employment advice and support - we have good information and guidance on everything relating to work, including work support, dealing with money, wider wellbeing issues and the opportunity to speak to an employment advisor. These resources are online: https://www.adur-worthing.gov.uk/help-to-work/
Self-Isolation Payments - £500 self-isolation payments may be available to anyone who has been told to self-isolate by NHS Test and Trace, either because they've tested positive or are the close contact of a positive case. To apply visit: https://www.adur-worthing.gov.uk/coronavirus/self-isolation-grants/
Business restrictions & support published by HM Government can be found at:
Coronavirus Tier 5 Guidance has been published by HM Government and can be found at:
- Licensing Act, Gambling Act, Taxi Licensing matters that require it are being conducted by Committee and Sub-Committee hearings held digitally online.
- Complaints and compliance issues are being dealt with as normal.
Contacting the team
- In the first instance, please use email as a means of contacting us. Our email addresses are listed above and these will be monitored throughout the day and we will respond as soon as we are able
- If you do not have access to email, please call our office on 01273 263331 or for taxis 01273 263144. It may be that we will not be able to take your call at the time, so please be prepared to leave a message with your name, phone number and the reason for your call
- We will endeavour to return any calls and respond to emails within 5 working days
Cafes & Takeaways and home deliveries of food/drink
Currently under the Tier 5 regulations Food & Drink can only be provided for takeaway. Takeaways must close to the public at 22:00hrs each day. Deliveries may continue after this time in line with the premises authorised hours. Alcohol cannot be supplied at any time except through pre-ordering and delivery.
The government has, through the Business & Planning Act 2020, put in place emergency provisions relaxing planning and licensing legislation for a limited period to allow bars, restaurants and other venues to run food delivery services. It also allows businesses licensed to sell alcohol for consumption on the premises to sell takeaway and offer deliveries of alcohol. The legislation also allows the use of outside areas for tables & chairs through a temporary pavement licence.
However, please note that deliveries of hot food and drinks between 23:00hrs and 05:00hrs will require a LA 2003 premises licence which authorises late night refreshment. There are no time restrictions on any type on the delivery of cold soft drinks and cold food. Alcohol cannot be included in your deliveries unless you have a premises licence which specifically authorises alcohol sales.
If you change your business type to provide takeaways or deliveries of food, please note that you must still comply with your premises licence timings and conditions, and ensure you have adequate age verification procedures in place for deliveries that include alcohol. If you are unsure about your licence conditions, please contact us and we will be happy to discuss.
Businesses must comply with the latest area Coronavirus Tier regulations & restrictions
Cancelling an event with a temporary events notice (TEN)
The legislation does not allow us to amend a temporary event notice once it has been processed, nor can we issue a refund for any cancelled event. You can however withdraw the TEN so that it does not count towards your totals for the year. Please email us at firstname.lastname@example.org to do this.
Premises licence annual fees - Licensing Act 2003 & Gambling Act 2005
The current position is that these should still be paid either by post, telephone or online (guidance can be found on your invoice) and we are still legally required to suspend licences where payment is not made.
Cancelling a Charitable Street Collection
If you have a permit allowing you to hold a street collection and wish to cancel the event please contact email@example.com and we will be able to arrange a date later in the year for your collection.
In April 2020 the Canine and Feline Sector Group issued the following guidance which has been agreed by Defra. Entitled Covid-19 Advice for Animal Related Businesses and Local Authorities in England.
Guidance for Applicants
Temporary Event Notices (TEN)
Coronavirus update: Please be advised that in keeping with government guidance during the ongoing COVID-19 outbreak, we would encourage customers to only submit notices for temporary events which might be considered essential during this period. To promote public health & safety during this period, events applied for which might be considered non-essential or would encourage unnecessary social contact or might breach Covid-19 regulations are highly likely to be objected to by the Police and the Councils' Environmental Health Team.
Please use the existing on line process for this if you can:
If you cannot use the online process, you can submit the form on our temporary events webpage by email to firstname.lastname@example.org to do this, ensuring you copy this to Sussex Police - Licensing at email@example.com. We will then contact you for a card payment over the phone.
Please take care to complete the application form in full. Any incomplete or illegible applications will be rejected and will not be processed.
Premises Licences - Gambling Act 2005 and Licensing Act 2003
Applications can be made via our Premises and Personal Licences page, or by email to firstname.lastname@example.org. If the application is made via email we will then contact you for a card payment over the phone.
Personal Licences - Licensing Act 2003
Applications for personal licences must be made via email as they are not able to be applied for online. Please send the application form, declaration from, training certificate, basic DBS disclosure (issued within 1 calendar month) and 2 photos (one of which must be endorsed) to email@example.com. The best way to do this is to:
- Photograph each page of the forms but please ensure it is clear and legible or we will not be able to process it.
- When we are ready to process your application, we will call you to take payment over the phone.
- When we have a completed correct application and payment, we will process the application. We may have to issue the licence/permit by email - so please ensure you provide an email address on your application. Licences will be sent out via post once normal service has resumed in the office.
I hope this will assist you during these difficult times and if you have any questions regarding the restrictions or the opening up of the economy then do not hesitate to contact: firstname.lastname@example.org