Licensing - Coronavirus update
Due to the Coronavirus (COVID-19) pandemic members of the licensing unit are not always present in the office at the moment. The team is working but often remotely in accordance the Government's advice.
The Licensing Authority has put in place plans to minimise disruption to businesses and being a statutory function the authority will continue to provide a service though the methods by which it is delivered may change during this period.
Please Note: We appreciate that these are extraordinary times but licences should be kept up to date and where necessary renewed if at all possible. Please do not allow your licence to expire, if you are not able to follow the advice below please contact the licensing unit and we will do all we can to assist you.
Please Note: That the situation is constantly changing and some of the information here may be subject to change. We will do our best to keep you informed but we appreciate your understanding and patience at this time.
For holders of Taxi Licences see also: Driver and Vehicle Licences Coronavirus update
Business Support: The government has introduced a range of financial measures to help businesses deal with the Coronavirus (COVID-19) and the Council has compiled a brief guide to the support that is available for businesses and the contact details of the institutions and organisations that can help you.
Business Advice: The Councils' Public Health & Regulation Team has issued some useful advice directed at food businesses and non-food businesses regarding: Food Safety; Health & Safety; infection control and Coronavirus (COVID-19).
Stress, Anxiety and Mental Wellbeing: In the current Coronavirus (COVID-19) lockdown many of us are experiencing stresses and concerns never experienced before. If issues are becoming overwhelming there's no shame in reaching out for help if you are feeling stressed, depressed or experiencing suicidal thoughts in some form. If you’re not sure who to reach out to in your community there is an organisation based in Brighton that can provide help. The organisation is called 'Grassroots' and their 'Find Help Now' pages can guide you in finding a national or local support service that is right for you.
Adur and Worthing COVID-19 Key Update
Safely reopening Businesses in Adur & Worthing
As restrictions ease and venues reopen in line with the government roadmap it is essential that we have the right tools in place to help prevent transmission of COVID-19.
As always, the Public Health & Regulation Team will look to work with businesses in our local area to provide clear and practical advice so that the economy can be reopened and employees and customers can be kept safe.
Some of that advice is included here, along with information which the government asked us yesterday to circulate to you. Full comprehensive information on reopening can be found at
The Public Health & Regulation Team are also happy to deal with any direct queries you may have via the following:
- 01903 221064 (office hours only)
Collection of Contact Details
Although no longer mandatory from 19th July the collection of contact details id recommended for enhanced contact tracing and will support local teams to respond to clusters and outbreaks in their area as England exits lockdown. Test, Trace and Isolate has an important ongoing role in managing the virus and reduces the risk of potentially dangerous variants spreading. The Government expects the Test, Trace and Isolate system will remain necessary through the autumn and winter. It is strongly recommended that if your business or venue falls into one of the sectors or categories below that you should provide a customer log and continue to display an NHS QR code poster at your venue:
- hospitality services, including pubs, bars, restaurants and cafés.
- tourism and leisure services, including hotels, museums, cinemas and amusement arcades.
- close contact services, including hairdressers, barbershops and tailors (including mobile close contact businesses)
- community centres, libraries and village halls.
Continue to request that every individual scan the NHS QR code or provide their contact details upon arrival, not just the lead member of the group. (Exemptions include children under the age of 16 and people entering the venue for drop off / takeaway). It is advised that you continue to:
- Display an official NHS QR code poster
- Request that all customers and visitors scan the NHS QR code or provide their contact details
- Keep a record of all staff including shift times
- Provide an alternative method to collect contact details which doesn’t require ownership of a smartphone (advance bookings where contact details are provided can serve as the source of this information)
- Keep information securely for 21 days before destroying it, and provide it to NHS Test & Trace if requested
Enhanced contact tracing is increasingly important in enabling local teams to respond to outbreaks quickly.
How is the information used
NHS Test and Trace uses contact tracing information to identify venues where other individuals present may have been exposed to COVID-19 and need to be contacted.
If this happens, your venue will be contacted to request your logbook and you will be given detailed instructions about how to do this at the time, as well as further guidance and support about what this means for your business. Your venue will not automatically need to close, and your venue will also not be named when we contact individuals.
Individuals will be contacted with a ‘warn and inform’ message – this is not an instruction to self-isolate; it simply reminds individuals to follow guidance and look out for symptoms.
Do not be concerned if you are not asked to share your logbooks – this simply means that we have not identified multiple positive cases linked to your venue. It is still essential to maintain logbooks or NHS Test and Trace cannot contain outbreaks where they do occur.
As part of a government drive to encourage everyone who does not have coronavirus symptoms to get tested twice a week, businesses with 10 or more employees who cannot work from home can register for the Government COVID-19 workplace testing scheme (closes Monday). The scheme is free and open to businesses registered in England.
From today (Friday 9 April), home testing is also being made available to everyone in England. Kits can be ordered to your home or to a local site
Pavement licence scheme
Public houses, restaurants, cafes and other food establishments can now apply to the Councils for a licence to place tables & chairs outside their premises for customers to sit to consume food and drink. To support businesses bounce back from COVID the annual fee has been waived. We strongly recommend that businesses secure their licence as your Public Liability insurance may not cover an outside area on the highway/pavement on which you have placed tables & chairs, but are not licensed to utilise.
For more details see: Reopening our town centres - Tables & Chairs
Covid Information: Advice and guidance
For the latest guidance see:
The Councils’ Public Health & Regulation team continues to provide comprehensive advice and support to businesses, organisations and the community so that premises can open safely. This includes:
- Ensuring that businesses and organisations are COVID secure.
- Ensuring that relevant businesses and organisations are compliant with restrictions (in conjunction with Trading Standards).
If you have any questions or in need of specific advice do contact the team via:
- or call 01273 263331
Covid Information Officers
Adur & Worthing Councils have two Covid Information Officers. These should be your first point of contact for enquiries:
Timothy Start - email@example.com or 01273 263345
- Adur and Central Broadwater:
Lorraine Taylor - firstname.lastname@example.org or 01273 263347
They areas the main points of contact for any Covid-19 related enquiries and complaints from businesses, communities and voluntary groups. In addition they will monitor the local community to proactively assist businesses. Engage with the local community and signpost any relevant and up to date guidance as well as proactively offering advice and support.
In addition they will be key in identifying sector specific support requirements to enable focussed support to the relevant business sectors and liaise with trade and business associations, Town Centre Initiative (Worthing) and with key voluntary sector groups.
Safely running your business
Detailed advice to support your business is available on the dedicated Covid Business Advice on our website:
Some useful current information regarding businesses remaining COVID safe is listed below:
- Workplace Ventilation (HSE updated guidance)
- Covid-19 checklist Template ( Adur and Worthing), which is good for small and micro businesses
- Covid-19 Risk Assessment (HSE), a very useful tool for businesses
- Covid-19 Working Safely Guidance (HSE)
For businesses that have been closed for a substantial period there can be an increased risk of waterborne pathogens such as Legionella bacteria being present. As a result, it is essential that water systems of businesses closed during lockdown are not put back into use without considering the risks of Legionnaires' disease.
Before re-opening your business you must consider this risk and what controls you need to put in place. You can find guidance about legionella and reopening safely on the CIEH website (link below)
Testing information for Residents and Businesses
- Those with symptoms: Those with symptoms (high temperature / new continuous cough / loss or change to your taste or smell) should book a test by visiting Get a free PCR test to check if you have coronavirus (COVID-19) - on the GOV.UK website or calling 119.
- West Sussex County Council Community Hub (COVID 19): is available every day (including bank holidays), providing help to anyone that needs help with food, utilities bills or heating. This is open each day from 8am to 8pm. Visit: https://www.westsussex.gov.uk/fire-emergencies-and-crime/coronavirus-covid-19-advice-and-information/community-hub-covid-19/ or telephone 033 022 27980
- Employment advice and support: we have information and guidance on everything relating to work, including work support, dealing with money, wider wellbeing issues and the opportunity to speak to an employment advisor. These resources are online at Coronavirus (COVID-19): Employment advice and support: Help to Work
- Self-Isolation Payments: £500 self-isolation payments may be available to anyone who has been told to self-isolate by NHS Test and Trace, either because they've tested positive or are the close contact of a positive case. Further details can be found here: https://www.gov.uk/government/publications/test-and-trace-support-payment-scheme-claiming-financial-support/claiming-financial-support-under-the-test-and-trace-support-payment-scheme
- Wellbeing and mental health: for any help in relation to health and wellbeing or help with finances you can access a referral form at this link: https://www.adur-worthing.gov.uk/community-wellbeing/
This page also contains details on mental health and emotional wellbeing.
As always your cooperation is very much appreciated. If you have any questions on any of the above please contact:
Wherever possible please make your application & any payment through the Council's on line facilities. If you cannot use the on line facilities then please scan or photograph your completed application form and accompanying documents and email to: email@example.com or if relating to taxi licensing to: firstname.lastname@example.org
If none of the above options are suitable you can still post by hand or send by post your documentation - place the completed forms in an envelope and mark to the attention of:
- The Public Health & Regulation Licensing Unit, 44 Portland House, Richmond Road, Worthing, BN11 1HS
On receipt and processing of your application you will be telephoned to make any required payment over the phone.
Credit and Debit cards must not be scanned and sent to the licensing office, an officer will be in touch to process a payment over the phone; however; there may be a delay in this part of the process but this will not affect the application date.
Applications will be processed and your licence & any receipt will be sent to you by email and a copy posted at a later date if requested by the applicant.
* Please note documents posted to the Licensing Unit will be scanned and stored securely until they can be returned.
Please Note: Whilst members of the Licensing Unit are not always present in the office the team are often working remotely and will be able to deal with any queries or problems you have. Please contact email@example.com, or for taxi queries firstname.lastname@example.org leaving your telephone number and a brief outline of your issue and a member of the team will contact you as soon as possible or within 5 working days.
As a helpful reminder, the government’s most recent advice remains:
- Wash hands - keep washing your hands regularly
- Cover face - wear a face covering in enclosed spaces
- Get tested if you display symptoms (high temperature / new continuous cough / loss or change to your taste or smell) by visiting https://www.gov.uk/get-coronavirus-test or call 119.
A range of support is also available locally for those in need:
West Sussex County Council Community Hub (COVID 19) - is available every day focusing on providing help to anyone that is vulnerable that needs help with food, utilities bills or heating. This is open each day from 8am to 8pm. Call 033 022 27980
Employment advice and support - we have good information and guidance on everything relating to work, including work support, dealing with money, wider wellbeing issues and the opportunity to speak to an employment advisor. These resources are online: https://www.adur-worthing.gov.uk/help-to-work/
Self-Isolation Payments - £500 self-isolation payments may be available to anyone who has been told to self-isolate by NHS Test and Trace, either because they've tested positive or are the close contact of a positive case. To apply visit: https://www.adur-worthing.gov.uk/coronavirus/self-isolation-grants/
Contacting the team
- In the first instance, please use email as a means of contacting us. Our email addresses are listed above and these will be monitored throughout the day and we will respond as soon as we are able
- If you do not have access to email, please call our office on 01273 263331 or for taxis 01273 263144. It may be that we will not be able to take your call at the time, so please be prepared to leave a message with your name, phone number and the reason for your call
- We will endeavour to return any calls and respond to emails within 5 working days
Cafes & Takeaways and home deliveries of food/drink
The government has, through the Business & Planning Act 2020, put in place emergency provisions relaxing planning and licensing legislation for a limited period to allow bars, restaurants and other venues to run food delivery services. It also allows businesses licensed to sell alcohol for consumption on the premises to sell takeaway and offer deliveries of alcohol. The legislation also allows the use of outside areas for tables & chairs through a temporary pavement licence.
However, please note that deliveries of hot food and drinks between 23:00hrs and 05:00hrs will require a LA 2003 premises licence which authorises late night refreshment. There are no time restrictions on any type on the delivery of cold soft drinks and cold food. Alcohol cannot be included in your deliveries unless you have a premises licence which specifically authorises alcohol sales.
If you change your business type to provide takeaways or deliveries of food, please note that you must still comply with your premises licence timings and conditions, and ensure you have adequate age verification procedures in place for deliveries that include alcohol. If you are unsure about your licence conditions, please contact us and we will be happy to discuss.
Cancelling an event with a temporary events notice (TEN)
The legislation does not allow us to amend a temporary event notice once it has been processed, nor can we issue a refund for any cancelled event. You can however withdraw the TEN so that it does not count towards your totals for the year. Please email us at email@example.com to do this.
Premises licence annual fees - Licensing Act 2003 & Gambling Act 2005
The current position is that these should still be paid either by post, telephone or online (guidance can be found on your invoice) and we are still legally required to suspend licences where payment is not made.
Cancelling a Charitable Street Collection
If you have a permit allowing you to hold a street collection and wish to cancel the event please contact firstname.lastname@example.org and we will be able to arrange a date later in the year for your collection.
In April 2020 the Canine and Feline Sector Group issued the following guidance which has been agreed by Defra. Entitled Covid-19 Advice for Animal Related Businesses and Local Authorities in England.
Guidance for Applicants
Temporary Event Notices (TEN)
Please use the existing on line process for this if you can:
If you cannot use the online process, you can submit the form on our temporary events webpage by email to email@example.com to do this, ensuring you copy this to Sussex Police - Licensing at firstname.lastname@example.org. We will then contact you for a card payment over the phone.
Please take care to complete the application form in full. Any incomplete or illegible applications will be rejected and will not be processed.
Premises Licences - Gambling Act 2005 and Licensing Act 2003
Applications can be made via our Premises and Personal Licences page, or by email to email@example.com. If the application is made via email we will then contact you for a card payment over the phone.
Personal Licences - Licensing Act 2003
Applications for personal licences must be made via email as they are not able to be applied for online. Please send the application form, declaration from, training certificate, basic DBS disclosure (issued within 1 calendar month) and 2 photos (one of which must be endorsed) to firstname.lastname@example.org. The best way to do this is to:
- Photograph each page of the forms but please ensure it is clear and legible or we will not be able to process it.
- When we are ready to process your application, we will call you to take payment over the phone.
- When we have a completed correct application and payment, we will process the application. We may have to issue the licence/permit by email - so please ensure you provide an email address on your application. Licences will be sent out via post once normal service has resumed in the office.
I hope this will assist you during these continuing difficult times and if you have any questions regarding the opening up of the economy then do not hesitate to contact: email@example.com