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How to pay Council Tax and
Difficulties paying your Council Tax

How to pay Council tax

Payment of Council Tax instalments must be received by the Council by the date shown on your bill. Your bill shows you how much and when to pay. Prior to 1st April 2013 this was normally on the 1st of each month from April to January inclusive, but since 2013/14 you can choose to pay by twelve instalments on the 1st of each month from April to March. If you wish to pay by twelve instalments please contact the Revenues & Recovery team because we will need to re-profile your monthly amounts.

Payments can be made by:

Direct Debit

This saves both you and the Council time and money and is the Council's preferred method of payment. It is quick simple and comes with a guarantee (on Direct Debit website). Paying by Direct Debit will allow payments to be made monthly, half yearly, or annually.

Adur payments can be made:

  • monthly: on 1st, 15th or 25th of each month from April to January/March
  • half yearly: on 1st, 15th or 25th of April and September
  • annually: on 15th April each year

Worthing payments can be made:

  • monthly: on 1st, 8th or 15th of each month from April to January/March
  • half yearly: on 1st, 8th or 15th of April and September
  • annually: on 15th April each year

If you would like to pay by Direct Debit please print out, complete and return the relevant Direct Debit mandate form (below) depending on whether you live in Adur or Worthing. Alternatively please contact the Revenues & Benefits service.

Please remember that it takes time for us to process your Direct Debit. You should therefore continue to make payment by another method (please see below) until you receive a letter confirming that the Direct Debit has been set up.

For more information about the Direct Debit scheme, please visit Direct Debit website.

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Credit or debit card

You can pay your Council Tax online. We accept the following cards:

Cards accepted - Maestro, Mastercard, Visa Electron, Visa Debit, Visa & American Express

Credit or debit card payments may be made in the ways shown below (please note that charges may apply for credit card payments made by telephone):

Online

By telephone

You can pay your Council Tax using your phone. We accept the following cards (not American Express):

Cards accepted - Maestro, Mastercard, Visa Electron, Visa Debit & Visa (not American Express)

You can pay Council Tax by telephoning our payment line on 0300 123 6002. Calls are charged at local rates. This service is available 24 hours a day, 7 days a week.

Please be ready to quote your card details and the Council Tax account number (which for Adur residents is the eight digit number beginning with 30, and for Worthing residents is the nine digit number beginning with 90 that is shown on the bill).

In person

Please note: The cash office in Portland House closed permanently on 1st April 2016. Please see alternative payment methods at the top of this page. You can make payments using your barcoded bill or invoice at the Post Office or any PayPoint outlet. Alternatively you can use Direct Debit, or pay online on our website, or by phone on 0300 123 6002. If you have any queries please ask at any of our council office reception desks.

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PayPoint

Your Worthing Council Tax bill incorporates a bar code which, when presented with your payment at any PayPoint outlet or Post Office, will identify the relevant Council Tax account number. There is no charge for this facility.

  • PayPoint is a convenient and easy way to pay
  • Payment in cash can be made at any PayPoint or Pay Zone outlet
  • Some outlets may accept debit cards but there may be a charge
  • Payment in cash, cheque or debit card can be made at a Post office

Please take your bill with you and retain the receipt issued to you at the PayPoint outlet or Post Office. A list of your nearest PayPoint outlets can be found on PayPoint's Locator website.

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Home / Internet banking

For customers who prefer to use their own internet banking our bank details are shown below - please use the relevant details:

Adur Residents:

Please ensure that you quote your eight-digit Adur Council Tax account number that's shown on your bill.

  • Bank: Lloyds Bank
  • Account Name: Adur District Council
  • Sort Code: 30-80-12
  • Account Number: 11766960

Worthing residents:

Please ensure that you quote your nine-digit Worthing Council Tax account number that's shown on your bill.

  • Bank: Lloyds Bank
  • Account name: Worthing Borough Council
  • Sort Code: 30-80-12
  • Account Number: 11723668

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Standing order

Please download the relevant Adur or Worthing form below, complete it, fill it in and then send it to your bank.

Please ensure that you fill in the box for your Council Tax account number so we can ensure that the payment is allocated to the correct account.

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Difficulties paying your Council Tax

If you are struggling to pay your Council Tax bill there are a number of things to consider that may help.

Council Tax support

Council Tax Support is awarded to people who are on low income. It's based on your household income, savings and personal circumstances. More information is available on our Benefits Explained webpage.

You should claim Council Tax Support from the Council if you have claimed Universal Credit.

To check whether you might be eligible for help you can try our online Benefits Calculator.

Discounts, exemptions and reductions for people with Disabilities

Check if you are entitled to a discount, exemption or a reduction for someone with a disability. More information is available on our discounts and exemptions webpage.

Debt advice

If you have several debts and are experiencing problems in paying them it may help if you get independent guidance from an advice agency.

If you have several debts and are experiencing problems in paying them it may help if you get independent guidance from an advice agency. If you are claiming Universal Credit, information and practical advice is available on the Money Advice website.

They may be able to help you prioritise the debts, work out how much you are able to afford and may negotiate repayments on your behalf. As well as advice about dealing with debts they may also provide information about Benefit entitlement and Council Tax discounts and exemptions.

Local and national agencies that give free advice include:

  • Citizens Advice:
    Worthing Town Hall, Chapel Road, Worthing, West Sussex, BN11 1HA
    Citizens advice website
    Tel: 03444 771 171
  • Frontline Debt Advice:
    River of Life Church, 19a Broadwater Road, Worthing, West Sussex BN14 8AD
    Tuesday & Thursday 9:30am to 12:30pm
    Frontline Debt Advice website
    Tel: 01903 218722
  • West Sussex Credit Union:
    129 Montague Street, Worthing, West Sussex, BN11 3BP
    West Sussex Credit Union website
    Tel: 01903 237221
  • Money Advice Service:
    Money Advice Service website
    Tel: 0300 500 5000 (Freephone)
  • National Debtline:
    Tel: 0808 808 4000 (Freephone)
  • Step Change:
    Step Change website
    Tel: 0800 138 1111 (Freephone)
  • PayPlan:
    PayPlan website
    Tel: 0800 716 239 - free from land lines
    Tel: 0800 280 2816 - free phone number from mobiles, however you may wish to check with your mobile provider to confirm this

If you require advice and support about debt in general or staying out of debt further information (including a leaflet that lists organisations both nationally and locally that may be able to help you) please see the Debt Advice and Support webpage.

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