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Coronavirus (COVID-19):  Shopping

Opening of non-essential retail

From 1st June 2020, the UK Government is introducing a phased re-opening of non-essential retail outlets, provided they are Covid-safe. The Government has produced guidance for businesses about how to be Covid-safe:

See our business advice section.

Initially only open air outdoor markets and car showrooms will open. Garden centres were re-opened in May. From 15th June this will be extended to include other non-essential retail outlets including department stores. Hairdressers, barbers and other personal services are likely to remain closed until at least July. 

The aim is to enable the high street to re-open in a safe way. Shoppers will need to continue to comply with social distancing guidelines to reduce the spread of Covid-19. See:

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How do I access money during the COVID-19 lockdown?

The safest and easiest way to access money, pay bills and manage transactions during this time is through online banking or a mobile banking app.

If you do need to go to a bank then please follow social distancing guidelines.

For those not online, most high street banks also offer telephone banking. 

For those not online, most high street banks also offer telephone banking. Full details on each major bank are provided below:

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I am worried about fraud. What is the safest way of paying for my essential supplies?

There have been a small number of cases of fraudsters conning people out of money during this time so it is vital that you only use trusted and secure methods when paying for essential items.

Where possible you should use safe, secure payment options, such as online shopping or direct over the phone. Do not provide details to cold callers or strangers.

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I am self-isolating but need cash to pay for items. How do I do this?

If you are self isolating you should avoid going out and avoid using cash points.

Where possible you should use safe, secure payment options, such as those provided online.

The Post Office is offering two new secure services for those in need with the help of a friend, family member, carer or local support worker:

  • Payout NOW! is available to all UK banks, including building societies and credit unions. It allows customers to order a voucher by text, email or post who can then share it with a trusted person to withdraw cash at any Post Office branch.
  • Fast Pace allows a customer to arrange for a trusted person (such as a carer or family member) to collect a pre-authorised cheque and cash it in at a Post Office branch.

To use either scheme you need to contact your bank or building society to see if they have signed up.

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Are the Councils offering any direct support to those in self-isolation?

We are working hard to support residents in Adur and Worthing who need assistance during the current coronavirus (COVID-19) crisis.

We are receiving many requests for help with food from people who are self isolating or housebound for other reasons.

If you have registered for volunteer support, your allocated volunteer will help you where they can to get food. There are a growing number of options for you to get access to food directly, which can be found below.

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I can afford to buy food, I just can't get out to the shops. Is there support available to help me?

If you are self isolating there are a number of options available for you to get assistance with food deliveries:

  • Ask a relative, friend or neighbour to do shopping for you. If you have friends or relatives who do not live locally, they may still be able to order your shopping for you online and arrange for it to be delivered.
  • Buy your food from local shops and businesses, ordering on the phone.
  • Do your supermarket shopping online and arrange for delivery or arrange for someone to pick it up for you using click & collect.

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Are there local companies that I can use to deliver food to my door?

Many local traders are operating delivery services.

A list of some of these companies can be found here. Many of these will accept payment over the phone.


  • Dave Brown & Son Butchers (Lancing) Delivery - 01903 762643
  • Lancing Oriental Express (Chinese Takeaway) - Delivery - 01903 752652
  • Naaz Restaurant & Takeaway (Indian Takeaway) - Delivery - 01903 851555
  • Lancing Burger Bar - 01903 753066
  • Healthy Supplies Ltd (Lancing) - 0800 689 1982
  • Beach Deli (Shoreham) - 01273 977449
  • Ginger & Dobbs (Shoreham) - 01273 453359
  • Malpass Markets (Shoreham) - 01273 464644
  • Best Health Food Shop (Shoreham) - 01273 464716


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What help are supermarkets offering those who are self-isolating?

Supermarkets are continuously adapting their response to the Covid Crisis (full details provided below).

A number of supermarkets are offering priority delivery slots for people who are shielded and have been advised to self isolate for 12 weeks by the Government. A range of pre-ordered boxes, priority slots or shopping cards are also available.


  • Opens 30 minutes early Monday to Saturday for the Elderly (over 70) and vulnerable.


  • Offers a volunteer shopping card - you buy the card online to a maximum value you determine and the card (consisting of a barcode) can be printed off and given to someone doing shopping for you, or emailed to them.




Marks and Spencer

  • Range of services including an M&S E-gift card which you pay for online and enables someone else to do your shopping for you without the need to handover cash. Can be topped up to £500.


  • Offer a number of set 'food boxes', including a vegetarian and a meat eaters box for home delivery (which is quicker than doing a bespoke shop online)
  • Morrisons Doorstep Delivery Service - allows vulnerable and elderly residents to phone 0345 611 6111 and order essential food items. The order will take 24 hours to process and delivered by Morrisons staff. Contactless payment made on delivery.
  • Morrisons Gift card - ordered online to be sent electronically or by post to a volunteer helpers home address for use at the checkout in any Morrison's store.


  • Elderly customers, carers and disabled customers have a dedicated shopping hour from 8am to 9am Monday, Wednesday and Friday.
  • To help people shop for others easily, a new volunteer gift card and online voucher is set to be introduced in the coming weeks.

Tesco - look for the Coronavirus (COVID-19) advice

  • All Tesco stores (except Express stores) will be prioritising the elderly and most vulnerable between 9am and 10am every Monday, Wednesday and Friday.
  • Tesco customers who aren't on the UK Government's list can ask to access the priority online delivery slots by calling 0800 917 7359.


  • Currently allowing vulnerable shoppers to have priority access to stores for the first hour of trade.
  • Waitrose Volunteer Shopping e-Gift Card allows those unable to leave and venture out to the shops to buy a volunteer shopping e-gift card online, which is then emailed directly to friends, neighbours and any volunteers to use on their behalf in Waitrose stores across the UK. The card can be loaded up to a maximum of £500.

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A quick guide to safe shopping

No reported cases of COVID-19 have been linked to contaminated food. The main risk to shoppers is coming into contact with an infected person.

You are urged to wash your hands frequently, maintain good hygiene practices and minimise contact with people outside of your household.

This guide will help you to stay safe and protect others when shopping for essentials:

This guidance has been produced jointly by the Chartered Institute of Environmental Health (CIEH), Environmental Health Association of Ireland (EHAI), and Irish Global Health Network (IGHN).

Please note that this guide is based upon current advice at the time of publication (31st March 2020).

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