Adur Homes Repairs - Coronavirus (COVID-19)

Updated: Monday 19th July 2021:

Following updated government advice we are again able to carry out non-urgent jobs and a normal repairs and maintenance service will be maintained.

This supersedes the information below.


Updated: Wednesday 6th January 2021:

Following updated government advice we are continuing to actively manage our response to COVID-19. With the rapid spread of the Coronavirus, the safety of our residents, staff and contractors remains our number one priority.

From Wednesday 6th January 2021 we will prioritise urgent and emergency repairs only.

We will cancel any non-urgent repairs which are scheduled for after this date. We will be contacting you directly if there are any jobs that we are proposing to cancel.

Adur Homes Capital Works programmes, including the Community Alarm replacements, Bushby & Beachcroft block refurbishments, Fire Door replacement and Fire Safety works programmes will continue as planned. All contractors involved in these works will follow Public Health England guidance and use appropriate PPE when and where required. Please contact the Resident Liaison Officer if you have any questions or queries.

If you are identified as a clinically extremely vulnerable individual, we will still carry out emergency repairs. We will ensure that staff wear appropriate personal protective equipment in order to protect themselves and the occupants of the property.

Given the current ongoing situation with Coronavirus, we request that any tenants or leaseholders requesting repairs, or who are due to have planned maintenance or capital works carried out on their property (such as gas servicing), to please notify Adur Homes if you are self-isolating or have been in contact with someone who has been diagnosed with Coronavirus (Covid-19).

Adur Homes is following government guidance and will continue to undertake servicing of gas appliances, however we will not access properties where tenants are in self isolation.

When reporting your repair please inform us if you or someone in your household is feeling unwell or you are self-isolating.

During this period when there may be reduced staffing levels, we are asking you to do some things differently:

  • Please use the online repairs service to request a repair, rather than phoning us.
  • If you, or someone in your household, is feeling unwell, or has symptoms (see NHS 111 website) or is self-isolating then please do not book non-emergency repairs.
  • If you have an appointment and you or someone in your household is feeling unwell, or has symptoms, or is self-isolating, then please:
  • If you wish to cancel or reschedule your appointment and have given us your mobile phone number, you will have received a text message confirming your appointment. The text message will contain a web link that can be used to cancel or reschedule your appointment.

It is important that we have adequate measures in place to protect our tenants, staff and contractors.

We continue to monitor the daily updates on Coronavirus (COVID-19) from the government and the NHS as well as the advice from Public Health England and will update information on our website if there are any changes to the above.

Please follow the government guidance around Coronavirus (COVID-19) - on the GOV.UK website.

Thank you for understanding and for working with us to help reduce risks.

Further advice:

Below are links to trusted sources to help you stay informed about coronavirus COVID-19:

See also: Housing - Coronavirus advice and FAQs


Data Protection:

In some instances, we may ask you to tell us if you are self-isolating or have been diagnosed with the virus. For example, if you are asking us, or one of our repairs contractors, to visit your property we will only use this information for the purposes of ensuring the health, safety and wellbeing of our employees, contractors, and wider communities.

Our lawful conditions for processing this information are:

  • we have a legal obligation to ensure the health and safety of our employees/contractors; and
  • substantial public interest

We won't disclose this information to anyone else, unless it is necessary to do so, to comply with any of our legal obligations, or where there is a substantial public interest to do so. For example, we may have to approach Public Health England, or another relevant statutory body, for advice in some instances.

Please visit our full privacy notice to find out more information about how to exercise your rights or what to do if you have any concerns about the use of your data.

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